Paid $**.** on Feb **, **** **:** PST for items*Estimated delivery: Tue. Mar. ** - Mon...

GetHuman4951632's Problem With an Order issue with eBay from June 2020

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The issue in GetHuman4951632's own words
Paid $**.** on Feb **, **** **:** PST for items*Estimated delivery: Tue. Mar. ** - Mon. May. ***Tracking number: UP*********CN*Order number: **-*****-*******Joytownonline are cheating and EBay is supporting them. they product description are intentionally misleading and they do not accept returns. *The followings are my reply emails sent to you earlier.*Your previous message *Yes, Go ahead send the replacement. Please advise Delivery Date for the replacement of six WiFi Contact Sensors as described on your Web page, (compatible with Alex and Smart Life etc....)**Thanks *George **PS To my understanding The Contact switch I have to thrown away.****joytownonline: *"Dear customer *sorry,please give us time to check it for you .*have a nice day"***Your previous message *The Home Security Wireless WiFi Smart Life Door Window Alarm Sensor Detector US ************* I received came with no instruction on how to setup and I followed the instructions on your web site but nothing worked. *I tried all the six switches to get the light to rapidly blink or blink at all. The result is always no change in the light status they do not blink and there is no way to connect these switches to a *.* G WiFi.*I am almost sure they sent magnetic switch with no WiFi capability. Please review your Web description and compare it to the switches' pictures that I attaching and previously sent and let me know. **If you can not replace them with WiFi Smart Contact Sensors that I can connect to a WiFi. Please refund aIl the money I spent for ordering these switches. *Thanks*George Nakhle****joytownonline: *Dear gdnakhle,**We learned from your email that there is defect on the product you purchased.*In order to help you in a better way, could you please go into details to specify the problem? *We are much appreciated your cooperation.*Have a nice day!***Your previous message *I receive * Contact security Wireless WiFi Smart Life Door Window alarm Sensor with not direction enclosed. *I tried connect the sensors to To my WiFi as instructed on your web page but I could not reset them per the instruction and I could not make any one of them to Blink as indicated or connect to my *.*mhz wifi. *Maybe they send the wrong items. *Before I return them could help. *Thanks*George Nakhle Phone *** *** ****

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eBay

Problem With an Order issue
Reported by GetHuman4951632
Jun 14th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 20446 others
0 customers following this

Timeline

GetHuman4951632 started working on this issue
Jun 14th 11:47pm

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