I own a small business and I believe I incidentally uncovered an identity theft, credit...

GetHuman4881381's customer service issue with eBay from May 2020

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The issue in GetHuman4881381's own words
I own a small business and I believe I incidentally uncovered an identity theft, credit card fraud SCAM. On May **st at **** PM My website received an order for purchase of a headlamp for $***.**. My credit card processor alerted me to possible fraud. The order was placed by a Laura King **** Winn Street Fort Worth TX ***** United States(***)***-**** with an email of coelusC*****@***.com. The item was to be mailed to Mike Stewart ***** COUNTY ROUTE ** ADAMS NY ***** United States (***) ***-****. The phone numbers are the same for both the buyer*purchaser and the recipient. I attempted to make contact with the buyer*purchaser via email and learned that the email for the buyer is not valid. I then attempted to make contact by calling the provided phone number and it too is not linked to either party. I did a little research and located the recipients real phone number Mike Stewart (***)***-****. When I contacted Mike he informed me that he did not purchase a light directly from my website but did make a purchase from ebay on the **st. Stewart said that the Night Eyes light was much cheaper on ebay. This didn't make any sense since I do not sell this product on ebay nor was the purchase I received through my website connected to ebay in any way. Stewart said he does not know anyone from Texas or a Laura King. **I then checked the ebay site Stewart made the purchase from and learned that they are not connected to any of my dealers. The ebay seller is cranford***.**On ********* Stewart received in the mail his purchase from his ebay order. I had him check to verify where it was shipped from. The ebay seller is supposed to be from PA and the item was shipped from MI. Stewart said the receipt from his order indicated it was purchased from PCS Outdoors on ********* at **** AM. This purchase from PCS was only a few minutes after attempting to purchase from my Night Eyes website. PCS Outdoors is one of my dealers from MI. Stewart's receipt indicates that a Richard Marxen from *** Monterra Circle Fort Worth TX (***)***-**** email: coelusC*****@***.com made the purchase. The purchase amount from PCS Outdoors was over the amount Stewart purchased it from the ebay seller (cranford***). Stewart does not know Richard Marxen. Also the email used to make both the Night Eyes purchase and PCS Outdoors purchase are the same.**I believe that the ebay seller cranford*** is selling items and fulfilling the order buy purchasing the same item from other retailers using stolen credit card information. I believe that the ebay seller is then capturing the buyers credit card*debit info and possibly stealing their identity. I also believe that the ebay seller is from China and not PA. If you read the very bottom of the ebay listing you will see the wording is in broken English. **"Thank you for buying, have you a nice day.*Please give me good feedback so I can buy the best items to many customers.*If you have a request please inbox for me. Thank you so much*sorry but I can't ship to AP, PO Box, state PR"**When I first became aware of the possible SCAM I attempted to report this to Ebay but unfortunately there is no easy way to do this since they only have drop down windows for reporting and they will not make contact with the complainant. I recently checked the ebay seller again and they have reduced their listing of my light even more, I'm guessing with hopes to entice more people to fall for the scam. The ebay seller is listing many items and I fear they are all SCAMS of some sort.

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Customer service issue
Reported by GetHuman4881381
May 28th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 18510 others
0 customers following this


GetHuman4881381 started working on this issue
May 28th, 2020 3:49pm

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