I bought a mug on ebay as a gift for mothers day and it was listed as having * to * day...
GetHuman-moskyapo's Refunds and Returns issue with eBay from May 2020
Help with my eBay issue
First: share to improve GetHuman-moskyapo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-moskyapo may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
The issue in GetHuman-moskyapo's own words
I bought a mug on ebay as a gift for mothers day and it was listed as having * to * day delivery. After * days pass without an order update, i contact the seller to see if it had been sent out yet. They message me back saying that because of an influx of orders delivery will take longer and that all stores are having this issue (which is an obvious lie). Ive never had an item take this long to ship before. I let them know that processing shouldn't take this long and that they should have proper info on their listing. They don't respond back to me. Thinking they had sent it i opened a return request because I didn't want to do business with them. I then realized it hadn't been sent yet so i closed the return(not knowing you cant open another one after) and wanted to just cancel the order. Turns out the sellers accounts was closed and now i cant contact the seller. They had also sent out the order after i closed the return. At that point i decided to just accept the order. The order finally comes in after over * weeks from the original order date and the mug is completely broken. The seller didnt even package or protect the mug at all. Just sent it in a box. I can provide a picture. Now I want a refund but i cant contact the seller because their account is closed and i cant open a return request because i opened one previously. How can i go about getting my money back?
GetHuman-moskyapo did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman-moskyapo fixed the problem
We are waiting for GetHuman-moskyapo to fix the problem and share the solution with the rest of us customers.
Please help with my eBay issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common eBay customer problems.