I am facing problems with this supplier, the options they give me for a refund are not...

GetHuman4842508's Problem With an Order issue with eBay from May 2020

Help with my eBay issue
The issue in GetHuman4842508's own words
I am facing problems with this supplier, the options they give me for a refund are not viable. I need to solve this problem as soon as possible, so that I can get the money back, I no longer want the product since it has not left your warehouse.**Your previous message *Lo que quiero es que cancele la orden y me reembolse el dinero**-——l ******** *:** p. m., experioma escribi*:**Re: cintronjose* has sent a question about item *************, ending on May-**-** **:**:** PDT - soporte para tel*fono universal para celular para el autom*vil carro coche auto**Hi,**Thanks for reaching out.**We do understand how frustrating it is to patiently wait for an item and have not received it. No worries, we are here to help you. We seek nothing but the best for our customers.**Upon checking, we found out that the item se…****experioma: *Hi,**Thanks for reaching out.**We do understand how frustrating it is to patiently wait for an item and have not received it. No worries, we are here to help you. We seek nothing but the best for our customers.**Upon checking, we found out that the item seems to be lost in transit. Though we do everything we can to make sure that each transaction is successful, things can go wrong sometimes. Rest assured we will have each issue sorted out. **Please open an item not received claim so we can process your refund. **Please accept our sincerest apologies for any inconvenience caused by this. We hope to give you a better service in the future. So, we've decided to give you **% off on your next order for all our products up to $** (please contact us before so we can send you a custom offer).**Best regards,*Henry***Your previous message *Quiero saber qu* fue lo que pas* con la fecha de entrega porque aparentemente la cambiaron Y si la entrega est* en pie para entrega********soporte para tel*fono universal para celular para el autom*vil carro coche auto*** **Order status: Paid*Paid $**.** on Mar **, **** **:** PDT for items*Estimated delivery: Tue. Apr. ** - Tue. Jun. ***Tracking number: EX*********SG*Order number: **-*****-*******View order details***** *We scan messages to enforce policies. Only purchases on eBay are covered by the eBay purchase protection programs. Asking your trading partner to complete a transaction outside of eBay is not allowed.**Email reference id: **a**-ycqbrqantx********d**ee*b*d*****ab**d***c*d*ba*** *We don't check this mailbox, so please don't reply to this message. If you have a question, go to Help & Contact. *eBay sent this message to JOSE CINTRON (cintronjose*). Learn more about account protection. eBay is committed to your privacy. Learn more about our privacy notice and user agreement. ******-**** eBay Inc., **** Hamilton Avenue, San Jose, CA *****

GetHuman4842508 did not yet indicate what eBay should do to make this right.

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eBay

Problem With an Order issue
Reported by GetHuman4842508
May 19th, 2020 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 17475 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman4842508 started working on this issue
May 19th, 2020 4:29pm
GetHuman4842508 confirmed the issue is fixed. Hooray!
May 19th, 2020 4:30pm

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