Hi,*Please help me out here. I received a message from you at ebay here in my ebay mes...

GetHuman4819751's customer service issue with eBay from May 2020

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The issue in GetHuman4819751's own words
Hi,*Please help me out here. I received a message from you at ebay here in my ebay messages inbox this morning stating that:**“Hi Gerald,*We refunded N-andersen $***.** for case *********** for MSD Digital DIS-* Plus PN ***** Multi-Channel Progammable CD Ignition * step. However, we weren't able to charge your automatic payment method.*Please pay now to keep your account in good standing. It should only take a minute.”***In the last correspondence from you at ebay it was stated:**“Dear Gerald,*Good day!*Thanks for responding to us about the case ID **********. I understand that you have shipped the item and it might take more than ** days due to current worldwide situation. I certainly get your point on this claim. I am here to help you.*You don’t have to worry, as we have might extend the case hold depending on the information available to us. We are all adjusting with the current situation and I am positive that you have done your part as you have good standing as a seller.*Kindly continue communicating with the buyer to give them assurance for this transaction. We will also do our best to help you with this as we value you as one of our good seller.*I trust this information helps you.*Thanks for trusting eBay. Stay safe!”**That message made sense, and yes it has been ** days, but also yes the item is still in transit and verified of that by Canada Post! How can I as the buyer be out the item and the money? That is very unjust and unfair!**Here is a copy of all the messages I have written regarding this unjust and unfair case, as it is still in transit and I have fulfilled my obligations regarding this transaction to the utmost and it's in the hands of the shipper and they too are doing all they can.**“Apr. ** :You sent a message*Comments Hi, Thank you for contacting me. there is no tracking number as that would have been over $** for shipping then and I wasn't going to pay that much. everything is delayed because of the virus, we all have to be patient now. I have sent you a copy of the receipts from when I mailed it. I was told it could take a couple months because of circumstances when I sent it, and now am told probably double that. I never ever told you April *rd, that would have been very unreasonable during this world situation and the distance it has to cover by surface delivery. It's in the mail, it's on it's way, it's in the hands of the postal system. I do not have it, and can not nor should ever refund unless I get the item back first, that would not be fair. Please let me know when it arrives there for you. Anything I have ever sent to anyone, and I have shipped all around the world, has eventually gotten there it just takes a long time, and even longer now. Have a great day. Gerald”**“Apr. ** :You sent a message*Comments when I spoke to canada post again they said it could easily take double the regular time during this virus situation, the regular time is aprox. * months surface mail to denmark they reminded me, which is what you paid for * Standard International Shipping ..anything else you would have had to pay double or more in the shipping costs alone. I can not provide a refund without the item, then I'm out the item and the $, and anyone would agree that is not right. I can do nothing about it as it's in the hands of the postal system and for all I know could be in a quarantine ship somewhere waiting for the virus to be over so enough workers are available to sort through the huge back log of mail waiting, perhaps it is waiting to clear customs, and there again with this situation it takes a long time. You choose to purchase something from another country please be patient. The receipts are proof it's in the mail within ** hours of your payment, and I mailed it in good faith that it will indeed”**“Apr. ** :You sent a message*Comments get there as everything I've ever sent anywhere around the world has always arrived. During this time I too have ordered items from places relative close to me that usually take a week to get to me and now have taken a month and a half, that's * times longer the usual. it's crazy how much longer everything is taking than normal now I know, but nothing I can do about it either when I'm on the receiving end of it as well. please understand and be patient, it's on it's way, if it ever get's returned to sender, which it shouldn't, you'd be the first to know, and then a refund will be prompt. as for now I am out the item, and anyone would agree it would not be fair to be out both the item and the $. I am just an individual, not a business, and having to sell of everything I own just to buy food in this crazy world time of need, and that's the truth. Gerald”**“Apr. ** :You sent a message*Comments even on the day I shipped it I remember being told at the post office that it could be mid May at least or more before it would ever arrive in denmark from here in canada depended upon many world factors that the virus has caused chaos to”**“Apr. ** :You sent a message*Comments here is a link to the image of the receipts proving it's still in the hands of the postal system during this crazy world crisis situation, as there was no way to add an image here in this messaging system compared to the regular ebay messaging system so that ebay and everyone can see the receipts and know as well that the item is in the mail and on the way and that I've done everything I had to and possibly could in every way to fulfil my obligation regarding this transaction and it's currently out of my hands and in the hand of the postal system and nothing I can do about it either except wait, please sir understand and be patient. https: imgur.com*xjB**rr Thanks, Gerald”**“Apr. ** :You sent a message*Comments here is a perfect example of what I’ve been telling you about ..if you go to the address www.canadapost.ca which is the postal service here and the only shipper available in my area and the nearest one is still ** miles from me. And when there enter the tracking number cc*********ca that is the tracking number to a package I shipped overseas from the same location yours was shipped from very near the time that yours was shipped, and as you can see from the tracking that it took over a month before it even got out of the country but it is still in transit. Now gauging from that one as yours was actually mailed on March **th it’s very likely that it didn’t even make it out of the country until at least April **th – and then still has the rest of the journey to make and customs clearance on your end as well. That’s a prime example of what this world crisis has done to shipping. Please cancel the unjust claim on this transaction and please sir be patient as well all have to be now”**“Apr. ** :You sent a message*Comments Hi, I have provided more than enough information, communication, and proof, with not even a response from the buyer ....please cancel the unjust claim on this transaction and please everyone be patient and logical, reasonable, and understanding of the shipping situations during this current world crisis as we all have to be now, as I have fulfilled my obligations regarding this transaction to the utmost and it's in the hands of the shipper and they too are doing all they can. Thank you kindly.”**“May. * :You opened a case*Comments I don t know if you can see all the messages I’ve sent to the buyer through this claim forum, if not I can provide them for you as there’s been no response at all thus far, here’s the most recent one ...Hi, I have provided more than enough information, communication, and proof, with not even a response from the buyer ....please cancel the unjust claim on this transaction and please everyone be patient and logical, reasonable, and understanding of the shipping situations during this current world crisis as we all have to be now, as I have fulfilled my obligations regarding this transaction to the utmost and it’s in the hands of the shipper and they too are doing all they can. Thank you kindly.”**Those are the messages I wrote regarding this as can be seen on Case ID :************Again can you please help me out here? I am an individual, not a business, I’ve been doing business on ebay for over ** years, and am in good standing. Please cancel the unjust claim on this transaction and please everyone be patient and logical, reasonable, and understanding of the shipping situations during this current world crisis as we all have to be now, as I have fulfilled my obligations regarding this transaction to the utmost and it’s in the hands of the shipper and they too are doing all they can. The item is still in transit, what happens then when the item is delivered and the buyer then in effect has both my item and my money? How is that fair? How is that just? Please understand I’ve done all I can and if the pandemic hadn’t have happened it would most likely have been different. I’ve done everything I can. It is totally out of my hands, and I should not be penalized for doing the right thing. It was the buyers’ decision to order something from a different country during this current world situation. Canada post itself said *-* months expected delivery from here to there depending on what else happens in the world in the mean time. Again there is no reason that I should be out both item and money, that is not a fair transition, and not a fair business practice of ebay to unjustly take money from individuals that have fulfilled all the required obligation regarding any transaction. I have provided proof that the item was shipped. I have done all I can on my part, and then some. Please reverse this wrong situation and do the right thing and everyone please be patient and wait as the item IS in transit.**Thanks,**Gerald

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eBay

Customer service issue
Reported by GetHuman4819751
May 13th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 16871 others
0 customers following this

Timeline

GetHuman4819751 started working on this issue
May 13th, 2020 9:41pm