eBay Customer Service Issues

I urgently need assistance regarding an eBay purchase issue. The seller from California, using the number [redacted], identified as Paul taking calls for eBay, is unresponsive. My name is Kevin Williams, and my contact number is [redacted]. The order number is [redacted][redacted]. The seller is uncooperative when I inquire about my item. I paid through an eBay card and seek a resolution or a refund promptly. The seller has not delivered the item despite my attempts to communicate. Your prompt response is crucial as I have been unable to reach anyone for help. Your attention to this matter is greatly appreciated.

I previously reached out about my account matter and have been struggling to receive assistance. Describing the issue in writing is challenging. I appreciate eBay sending the invoice; however, I only owe $1.00, which I expected to be charged to my credit card. I am reluctant to pay the amount listed on my account. Speaking with a representative would greatly help to resolve this swiftly, easing my concerns. Your prompt attention is appreciated. Hello Diane Saucier (saucier031751), Your eBay account shows an outstanding balance. Non-payment could lead to limitations on your eBay activities. The invoice covering April 1, [redacted], through April 30, [redacted], is accessible on any web browser. Total Amount Due: $16.02 View Invoice Additional Resources: - Fee Calculator - Fee Illustration - Further details on invoices

I need assistance with my refunds. Recently, I accidentally purchased 3 Kegels Balls exercise weights instead of 1. I returned the extra 2 items to the seller over a week ago, but I only received a partial refund from the seller. The full refund amount for the Kegels balls should be $46.58. On May 2, I received an email from the seller stating they refunded me $23.29, which is only for 1 of the items. I also need to be refunded for the return shipping and handling fee I paid ($13.60) since I couldn't print the labels due to lack of access to a computer or printer. I can provide a copy of the receipt from the post office as proof of payment. I hope someone can assist me with this. Thank you.

I placed an order with Bro Speed for coil-over springs with shocks on 4/7/20. After not receiving a tracking number by 4/18/20, I messaged them requesting a refund due to ordering from a reliable supplier. Despite no response, I should have already received the item. On 4/22/20, I sent another request for a refund as I noticed a tracking number the next day. Upon seeing the tracking number, I urged them not to ship the item as I had bought from another supplier. They provided a phone number, which I contacted, and they mentioned already shipping the item but agreed to send a return label. I then requested a message on eBay for documentation. However, further communication was unresponsive, leaving me concerned about returning the item with no guarantee of a refund considering the return policy. I'm seeking advice on how to proceed with this situation as I'm worried about the refund process and potential loss. Thank you, ED (bluzpower2) on eBay.

I am questioning the legitimacy of a car sale on eBay. The seller, Amanda Kent, is requesting payment in eBay gift cards for a [redacted] Honda Accord EX-L priced at $[redacted]. This seems suspicious to me. I doubt eBay would require payment this way. Free shipping is promised after the full payment in gift cards is received. I refuse to proceed with this transaction. I fear it might be a scam. Can someone please confirm if this is a valid sale? Thank you. - Edgar Elkins

I recently bought a replacement dust cover for a Pioneer PL 71 turntable, but I'm disappointed with the product. The color doesn't match, and I can't attach it to the hinge. I tried contacting the seller with no luck. eBay's customer service wasn't helpful either, and calling the provided number was a dead end. It feels like a deliberate tactic to avoid assisting customers on purpose. This frustrating experience has made me consider never using eBay again. The lack of support and poor treatment of customers is unacceptable.

I have already provided all the necessary information. I have dedicated a significant amount of time trying to navigate through multiple pages. You possess my email and are aware of my recent purchase—a Dust Cover for a Pioneer PL 71. It is crucial for me to understand the return process, replace it with the correct cover, without incurring any return shipping costs. I am unwilling to progress any further beyond this point. Please reach out to me through phone or email. I am frustrated with the current situation. - Walter T. Cleff III

I recently filed a complaint about not receiving the instruction booklet for my pasta maker with the reference number [redacted]. I have been unable to download or take pictures as a means to solve the issue. Despite your notification that the company sent the booklet on 4-9-20, it has not reached me. The problem lies with the missing book, not the pasta maker shipment tracking. I have repeatedly requested a phone number but keep receiving a number that only allows for text messaging, which is ineffective since I have a landline. If this matter is not resolved, I will seek assistance from the NYS Attorney General's consumer affairs office. The company is incorrectly treating my concern as mere dissatisfaction when your customer service claims to have the booklet online. Can you please provide a physical copy of the booklet to address this matter promptly?

I purchased a Harley Davidson Dyna Wide Glide [redacted] for $[redacted], and then paid $[redacted] for insurance. The bike was scheduled for delivery to my address on Tuesday afternoon, May 5. However, on Sunday, May 3, I received an email claiming the delivery was delayed at the Illinois border and I needed to pay an additional $[redacted] for tax. I believe this request was suspicious as I knew the only tax applicable should be for title transfer and license plate. I made the payment of $[redacted] using eBay gift cards for invoice [redacted]. I am concerned about not receiving the bike and question how the scammers could benefit from the cashed gift cards.

The buyer claims the football card purchased is a reprint, not the original as advertised. I clearly listed it as unknown for being a reprint or original, and specified no returns accepted in the listing. It seems unfair that the buyer did not ask questions prior to purchase. I seek guidance on whether I am at fault. This situation has occurred twice now. I cannot continue issuing refunds every time without buyers reviewing the listing details. Your input is appreciated. Thank you.

I purchased a gold chain on April 11, but received a CD movie on April 17 instead of the chain. I contacted the seller, who explained that his wife sent the wrong item while he was away in Florida. He told me to keep the movie and mentioned he would send the chain later. However, after multiple attempts to reach him, I opened a claim on eBay. eBay reviewed the situation and mistakenly concluded that I received the chain, even though our messages clearly show the mix-up. The seller has since removed the post and has not responded to my messages. I am simply requesting eBay to refund my money due to the seller's failure to send the chain as promised.

The buyer requested a full refund due to a minor issue with the card's front, despite its accurate description as "very good" rather than "like new." The card is in nearly perfect condition aside from this small flaw, with sharp corners and edges. It's unreasonable to expect perfection when the listing clearly states a condition below "like new." A similar graded card fetched $1,[redacted] at auction, indicating the buyer may be seeking a cheaper option. I offered a partial refund to resolve the matter, but it was declined. Allowing a return under the buyer protection program would result in significant financial loss for me, especially during the challenges of the current pandemic. Thank you and stay well.

While browsing clothes on eBay, I accidentally purchased a $[redacted] dress due to not paying attention. This was an error, and I cannot afford such an expensive dress. I need a refund and wish to cancel the order. The seller has until the 14th to decide on the cancellation. I did not intend to buy this dress, and I want this mistake resolved without complications. Here are the order details and cancellation ID number for reference: Cancel ID: [redacted] Order Number: 03-05[redacted]1 Seller ID: lydi_gamac

I recently purchased a bed that arrived already broken. Despite getting a partial refund initially, the mattress, supposedly memory foam, has now deteriorated to the point where I can feel every spring. The company replaced the base of the bed two weeks ago, but it has already developed a dip, causing me back pain, which is even more challenging during my pregnancy. They requested photos of the issue, but I cannot provide them without damaging the bed further. I'm unable to afford a new bed as a single parent, and the lack of resolution from the company is frustrating given the situation.

I need them to call me, I am in the process of making a purchase and they send me this, I want to know if it is legitimate or a fraud, thank you. Money Back Guarantee - Order ID # [redacted] Dear A.F. Ruiz, Thank you for shopping on eBay! Your total amount due is $1,[redacted].00. More details about your purchase are included below. Item Title Estimated delivery Quantity Price Insurance [redacted] Ford [redacted] 3 days 1 $1,[redacted].00 Yes Deposit: $1,[redacted].00 Shipping Tax: $0.00 Total: $1,[redacted].00 Seller Name and Current Address: Name: Amy Bauer Address: [redacted] Grand Ave City/State/Zip: Billings, MT [redacted] Country: United States Buyer Name and Delivery address: Name: R.R. Barber Address: 4 # 23, Puerto Real City/State/Zip: Cabo Rojo, P.R. [redacted] Country: United States How to make the payment: Payment must be submitted via eBay Cards. Payment must be submitted via eBay Cards and they can be purchased with cash at thousands of stores nationwide. eBay Cards lets you enjoy the benefits of eBay Cards without a credit card or bank account – avoid interest charges and bank fees. Now you can turn the cash in your wallet into instant spending power anywhere is accepted – including eBay. eBay Cards is an easy and convenient way to send money to where you need it. Through eBay Cards services we can guarantee you [redacted]% protection and insurance in this transaction. eBay will secure the payment until the buyer receives, inspects, and accepts the item. Or, if it will be the case, eBay will refund the payment to the buyer. For security reasons, the eBay Cards needs to be completed in person with cash at any CVS, Rite Aid, Target, Albertsons, Best Buy, Ralph's, Safeway, and anywhere you see the eBay Cards sign. Just pick up your eBay Cards, take them to the clerk of the store, and just ask the clerk to load $[redacted] on each eBay Card. For your purchase, you need to buy 6 x $[redacted] eBay Gift Cards. eBay Cards are available in denominations from $25 to $[redacted]. You can add only up to $[redacted] onto an eBay Card. For your purchase, you need to buy as Bogus

I recently purchased a guitar amplifier, returned it for a refund, and received the refund. However, I received an email stating I am not eligible for a refund due to using the wrong payment method, even though I used PayPal which is covered by the money-back guarantee. The case has been closed, and I cannot contact anyone regarding this issue. I am confused as the amount in question is $29.13. This situation is unfair considering my recent job loss due to the virus. I am a frequent eBay shopper but will reconsider if this matter is not resolved. I feel deceived as I paid $[redacted].00 for an item that was not as described. I urgently need clarification on this matter. The item number is [redacted]20.

I purchased an $[redacted] item from adrenalix_inc on eBay, scheduled for delivery to my home on May 8 at 3pm. Despite five days passing, I haven't received my order. The tracking information indicates it's been delivered and signed for, which is perplexing since I was home at that time and saw nothing at my door. I've messaged the seller multiple times, requesting they file a claim with FedEx as the receiver cannot initiate it. The seller has only responded by sending the tracking number repeatedly, leaving me uncertain if the messages are from them or someone else. I still hope to receive the item and need the seller to file a claim with FedEx stating the package wasn't received.

Hello, I'm Geraldine Caldwell, and I recently signed up for a seller account on eBay. However, I received an email informing me that my account has been suspended. I am unsure why this happened since the account was just created. The email did not provide specific details on what went wrong. If I made an error in uploading any information, I would appreciate guidance on how to correct it. Please contact me at [redacted]. I am eager to have my new account reinstated or receive instructions on resolving any issues so that I can start selling my products on eBay. Thank you for your assistance.

Regarding pending payments for item #[redacted]16 purchased on April 20, [redacted], at 3:26 pm, I regret to inform eBay of a situation where the purchase was cancelled, and the item never arrived, resulting in a $34.54 loss. As per Wells Fargo and PayPal, the responsibility for the refund lies with eBay due to being the platform where the transaction occurred. I urge eBay to address this promptly, either by sending the two Amazon Fire Sticks or issuing a full refund. The compromised seller account is a grave concern that eBay must rectify as a secure online marketplace. I seek resolution as soon as possible to avoid any further escalation to social media, news outlets, or the Better Business Bureau. Please prioritize refunding the amount promptly to resolve this issue amicably.

I have encountered difficulties reporting this fraud, which led me to close my account. Despite the closure, PayPal has retained my personal data and credit card information, failing to comply with UK data protection laws. I am requesting the immediate deletion of my personal information from PayPal's records, as it violates my right to privacy. The unauthorized debit of £[redacted] from my bank account post-closure raises concerns about security breaches. Consequently, I am discontinuing the use of PayPal and eBay services to safeguard my financial information. I urge others to be cautious, given this security lapse. I maintain evidence of the transaction and seek communication via mail for record-keeping purposes. Sincerely, Rover Weaver.