eBay Customer Service Issues

I registered on eBay on April 30th to sell a collection of original vintage photos from Indonesia that I personally reframed. I followed the registration process as instructed and opened a PayPal account. However, I seem to have misplaced or not received a bank document regarding an access code linked to my ID, which I believe has left my PayPal account inactive. I have taken steps this morning at my bank, LCL in Annonay, to address this issue. Initially, I only listed one of the photos for sale to test the process, and to my surprise, I received an email stating my account was suspended, and the listed photo was removed from the site. Item number: [redacted]57. I was informed there were issues with my recent activities! Could you please provide specific details on why my account was suspended and for how long? I am confused by this action. Do you require any additional documentation from me? Thank you for your prompt response. Sincerely, Sophie F.

Dear Mrs. Henry, I am reaching out regarding my order discrepancy. I only received three pieces instead of the 15/10 pieces I had ordered. Specifically, I received three masks and three filters but the rest of the items are missing. I have already informed my bank about this issue. I kindly request that you either send me the remaining items from my order or provide a refund. I find this situation unfair as I paid $31.34 for the complete order. I urge you to investigate this matter as it appears there may be theft involved. Thank you for your attention to this matter.

Hello, I participated in 2 auctions. The first one was for the Bimby TM5 sold by Agoscer_26 with the auction number [redacted]34-0. I paid via bank transfer and the package never arrived. They claimed they did everything correctly, but the package still didn't arrive. On 04/28/[redacted], they mentioned a refund, which also never arrived. I am no longer registered with them. The second auction was for a Bimby TM6, auction number 06-04[redacted]4, sold by Asfer-80. I paid €[redacted] via postal transfer. Many emails were exchanged for the shipment, and they said it would be sent the day after the transfer. However, I have not heard from them since. I wrote 2 emails today to inquire about the shipment, but received no reply. I need the full names, surnames, and phone numbers of these individuals. I saw that the second person is still selling, I hope they are not scamming anyone else. Thank you, regards.

On January 29, [redacted], I made a PayPal payment for four Black Silk Fans totaling £11.53 GBP with free shipping, equivalent to AUD $23.31. I received an initial email confirming the order and stating I would be notified once the goods were dispatched. However, I did not receive any further updates. After reaching out, I was informed of delays due to a backlog and Chinese New Year. The estimated delivery was initially between March 5 and April 14, [redacted], but the items never arrived. Despite sending multiple emails, I received vague responses about the product's functionality and delays. When I requested a refund, the seller responded with smiley emojis and no concrete information. My Order No is 20-04[redacted]6, and the seller is sunnystore [redacted].

I purchased an item on eBay from a seller who claimed it was used but in working condition. I received the item on April 29, [redacted]. Upon testing, I found that the guitar controller had issues with the green and red buttons not working in-game. I contacted the seller immediately to notify them of the problem, and they suggested it might have been damaged during shipping. I requested a refund, and the seller agreed to issue one upon receiving the returned item. I promptly shipped the item back on the same day using a return label provided by eBay. The seller confirmed receiving the item but now claims it is not the same one they sent me originally. I assured them that I returned the exact item received and requested the refund. Despite my attempts to resolve the issue, the seller has not responded further. I plan to reach out to eBay support for assistance with this matter.

The power adapter for my laptop was not shipped as promised by the seller, as stated in the email below. I am requesting a $40 partial refund for the missing power brick. The seller has been difficult to communicate with, and despite a partial refund of $[redacted], the laptop received had various incorrect components, including the wrong CPU, screen, keyboard, and no power brick. The seller promised in writing to send the power brick along with a goodwill payment. Here is the response from the seller. Message from: AAA_PCs (Top Rated Seller, 2,[redacted] Red Star) AAA PCs apologizes for any delay in response due to a high email volume amid COVID-19. We acknowledge the eBay case opened but offer support to address all issues promptly. The adapter has been shipped, and a credit was issued. The seller also provided a link to purchase a new Dell 180W adapter for under $30 with free shipping: [redacted].

There is a situation where a seller named littlev00, who had their listings removed, has now changed their name to pcsoftsol. They seem to have taken over another account under the name smile_liz15, selling similar items. This issue has been going on for over a month and a half. It appears that littlev00 may have changed accounts to avoid being blocked. It is believed that their products are counterfeit, being sold at very low prices. The user is requesting assistance in having these listings removed to prevent them from impacting their own business negatively. The user is concerned about the quality of the products being sold and the negative impact it could have on their customers. They believe that stopping this seller is vital to maintaining a good business reputation. The user, Alexlinux38, is seeking urgent action on this matter.

On April 12, [redacted], I bought a Konami TURBO GRAFX 16 MINI Entertainment SuperSystem Game Console (Item: [redacted]34) using my credit card. Unfortunately, the seller selected DHL as the shipping company, which delivered the item to the wrong location and mistakenly signed for it. After requesting GPS tracking (Tracking Number: [redacted]) from the carrier, I found out that the package was misdelivered to 15th and Kilbourne on April 17, [redacted], and could not be retrieved. Subsequently, I opened a "non-delivered item" case on eBay but was informed that I needed more information to proceed with my claim. The case was closed, and I was advised to appeal with further details. I am seeking a refund due to the non-delivery caused by the carrier's incomplete transaction selected by the seller.

In April, I bought a hoverboard as a birthday gift. When purchasing, I made sure to select the right item. However, I received a completely different hoverboard that wasn't even on sale. I have been trying to contact the seller for days to get a refund. They only agreed to a return but never confirmed a full refund upon receipt. Despite my attempts, I haven't been successful in reaching them. I feel cheated and disappointed. I want my full refund and I am willing to return the item, which is still new in its box. The child hasn't been able to enjoy their gift as I received a cheaper item instead of the expensive one I ordered. I've been scammed. I demand my money back and a response from the seller! I don't want to miss the return deadline. I need my money!

I purchased a 2ULV fogger on eBay with an estimated arrival date of April 6th. I tried to cancel the order a day before, as it was clear it wouldn't arrive on time. The seller ignored my cancellation request and shipped the item late with an invalid tracking number. The package arrived more than two weeks past the due date with multiple tracking numbers. eBay closed my case in favor of the seller, but the package eventually arrived after going through several carriers. Unfortunately, both items in the package don't work and the seller asked me to create a video explaining the issue for a return label. I feel overwhelmed and frustrated with this situation, and it seems eBay supports the seller more than the buyer. Any assistance would be appreciated. Thank you.

Good afternoon! I purchased a fuel pump for a [redacted] Camry from SIXITYAUTO in Brownsburg, IN on 04/28/[redacted] (Order# 08-04[redacted]5). Unfortunately, there was an issue with the delivery as UPS stated there was an insufficient address and sent the package back to SIXITYAUTO. I have been trying to reach out to them via email ([redacted]) since Sunday, but have not received a response. The tracking shows that the item arrived at SIXITYAUTO's facility on 03/04/[redacted]. I am reaching out for assistance as I need this matter resolved or a refund issued promptly. Thank you, Michael

I placed an order this morning for a camera (order #[redacted]91) but it was charged to the wrong credit card. I attempted to cancel the order to switch the payment method to my PayPal credit account. Now, I am facing two issues. Firstly, it seems that the camera is no longer available from the seller. I would like to retract my cancellation request and proceed with the original order. Secondly, I noticed that my eBay username was changed to a new name, josonen_54, with no history, instead of my old username, jas1949. I need my old account and history to be reinstated promptly. I appreciate any assistance you can provide as I have always maintained a positive track record on eBay, and I wish to resolve these issues promptly. Thank you, jas1949

Subject: Inquiry Regarding Order #[redacted] Hello, I am reaching out regarding my recent order, number [redacted]. I am new to your system and feeling a bit overwhelmed by the process. Upon placing the order, I received a confirmation that it was successful. However, a few days later, I received an email stating the item I had ordered was no longer available. The confusion arose as the item mentioned in the notice was not the one I had initially ordered. I am hoping to receive the correct item that I had initially selected. Thank you for your assistance. Sincerely, D. Evison

I noticed that my account was restricted suddenly without any notice. After that, I received an email requesting tracking numbers and proof of delivery but no explanation was given for the restriction. I promptly uploaded all the tracking information and asked them to clarify the reason for the restriction. The next day, I got another email with the same request, but no explanation. I replied asking how to resolve this issue and what caused the restriction, assuming it might be related to tracking and delivery. Despite multiple follow-up emails and starting a new case, I haven't received any replies. When I called, I was informed that no one could assist me at that moment, but they said my issue would be noted for someone to reach out to me. It has been six days since I've been unable to sell, and I am frustrated by the lack of communication and support. My account has never had any prior problems. If this concern is related to tracking and delivery, eBay's website assures protections for sellers in such situations.

Hello, I am writing to report an issue with a seller. I participated in an auction, but there was no link available to complete the payment. Upon contacting the seller to inquire about the payment, they claimed they received it but later initiated a dispute. I offered to settle the matter through a check with a copy of my ID or through PayPal transfer, but have received no response. Currently, I am unable to proceed with the payment on eBay due to an error message. I would like assistance to resolve this matter without any further issues. Thank you, Mr. G.

I am a customer who bought a mini greenhouse for $46.80, but the seller has not shipped my order yet. Despite trying to contact them through eBay's contact page with no response, I noticed they have a history of negative reviews for ignoring buyers. Due to their lack of communication, I'm concerned and would prefer a refund if my product isn't sent out soon. I've been patient due to the current situation, but this seller's unresponsiveness has led me to request a full refund. I messaged them on eBay requesting either the product or a refund, but as they haven't replied, I am uncomfortable continuing business with them. I am seeking assistance in resolving this issue promptly.

I have noticed a charge of $16.02 on my account that I need help correcting. I updated my payment card for a $1.00 charge, but it seems there was an issue. I am struggling to resolve this without speaking to a representative. I have been a seller on eBay for years. I prefer to handle things through my bank rather than a cell phone. Could you please provide a phone number to reach a human for assistance in the future? It's challenging for me to navigate these changes and get the support I need. Thank you for your prompt attention to this matter. Sincerely, Diane S. (saucier031751).

I received this message stating that my listing was removed on eBay due to not following the Price Gouging policy. The message mentioned that my activity did not comply with their rules and instructed me to review my listings to ensure they align with the policy. It stated that during the COVID-19 crisis, only authorized sellers can list medical masks, with all other essential items needing to be offered at a reasonable price. I explained that I had been selling my item for $1.00 each and was now offering a bulk discount of $19.95 for a pack of 30, equating to $0.[redacted] per piece, which I stated was not price gouging. I requested a reconsideration of the action taken, as I believe I am not in violation of the policy.

I recently purchased the following items, but the seller has been delaying the shipment consistently. Despite multiple promises to send the items or provide a refund, nothing has been done. The seller seems to be intentionally stalling in order to surpass the three-month mark. I urge for assistance in resolving this issue and recovering my funds from the seller, as it seems he is exploiting eBay's policies to withhold my payment. Ebay account: Ahmed Habib User ID: aljoori2013 Feedback Score: 75 Order Details: Order Date: Feb 15, [redacted] Order Number: [redacted]12-[redacted][redacted] Sold By: tagubua_0 Items: - Fresh Water Spray Manual Non-Electric Bidet Toilet Seat Attachment Flow Adjust x2 Price: US $29.62 each

I bought a motorcycle windshield from Murrycycle for $[redacted].18. During checkout, I left a note specifying my bike's year, make, and model, requesting the correct item. The windshield arrived poorly packaged and clearly incorrect. I promptly returned it to UPS. However, the seller responded unprofessionally, accusing me of being incapable of ordering correctly online. Despite my attempts to resolve the issue, they were hostile. Eventually, I received a refund of $[redacted].75. Given the seller's rudeness and failure to provide the right item, I feel justified in expecting a full refund. It is unfair for me to bear the $35.43 cost of returning an incorrectly shipped item. I even asked for the correct shield, which went unanswered.