I received a cooking dish from ebay I did not order and opened the box. I am Shirley Ho...

GetHuman4617861's customer service issue with eBay from April 2020

Help with my eBay issue
The issue in GetHuman4617861's own words
I received a cooking dish from ebay I did not order and opened the box. I am Shirley Hodge , *** S. Washington, Bradley, ILL ***** Do not charge me for this and remove charges. It came from from Janette Dyer, **** Rustlewood Court, Lilburn, GA *****-****. UPS had my name on the box however I never order this from ebay.

GetHuman4617861 did not yet indicate what eBay should do to make this right.

How GetHuman4617861 fixed the problem
I wrote the sender about the box received and I gave sender my phone *, email, and my address to get in touch with me and the sender did. She was able to tell me it was a gift. However I was glad the sender had a return address on the box. What I thought ebay should of done when I gave them the senders name they should of look up the senders info and got the issue resolve. But I thought to try it and it worked in this case for me.Ebay should try and contact seller if enough info is given to them or at least recommend the receiver to maybe try to contact the seller on the package with enough info so the seller can contact you back. That's how I did it.
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eBay

Customer service issue
Reported by GetHuman4617861
Apr 10th, 2020 - 7 months ago
Fixed
GetHuman4617861 shared how to fix
Seen by 14 customers so far
Similar issue to 10878 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman4617861 started working on this issue
Apr 10th 5:11pm
GetHuman4617861 confirmed the issue is fixed. Hooray!
Apr 10th 10:22pm
GetHuman4617861 indicated the issue is not fixed yet.
Apr 10th 10:23pm
GetHuman4617861 indicated the issue is not fixed yet.
Apr 11th 6:43pm
GetHuman4617861 confirmed the issue is fixed. Hooray!
Apr 13th 9:09pm

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