eBay Customer Service Issues

I placed an order for aftershave at 21.56 on 27/11/19 from the Perfume shop via eBay. I realized shortly after that I had ordered the wrong product. I promptly emailed the seller within 5 minutes and also contacted eBay within 15 minutes. The next day, I received an email from the seller stating that the order had already been dispatched, which seemed impossible given the timing of my emails. I had to bear the cost of sending the item back and was displeased with the situation. I then received an email from eBay on 10/12/20 informing me that a refund had been issued because the seller responded to my cancellation email. If they had acted upon my initial email, I would not have incurred unnecessary expenses and time.

I recently sold a set of candlesticks with a matching bowl, but unfortunately, the bowl broke during shipping. The set was comprised of five pieces, and they were sold for $25.78. I offered a partial refund of $13 to the buyer, but she mentioned she couldn't send an email picture of the broken piece. I'm uncertain how to proceed in this situation. The buyer has a stellar record on eBay, but I'm cautious about potential scams.

I would like a refund for my package that is at eBay Paris. It was sent from Agde on Saturday morning. I have contacted the seller, who refuses to refund me. I made a mistake with the return address for the motorcycle jacket. I paid [redacted] euros and I would like a refund. The seller is asking me to wait for the return of the jacket and send it to the correct address, but I already paid nearly 16 euros for shipping. I cannot repeat the process as I have a leg disability that prevents me from going to the post office. I hope to receive a positive response regarding my refund in French. Thank you in advance. Best regards, Mme baehr.

I need to report a scam involving eBay. The scammers used a fake eBay Motors logo and color scheme to deceive me into paying for a vehicle using eBay Money Cards. Getting in touch with a live person at eBay is challenging, which made it easier for me to fall into this trap. Please help, Thomas D. at [redacted], email: [redacted]

I purchased an item that I was unable to use. eBay instructed me to contact the seller for a return address, but since I don't have a printer, I couldn't print it. eBay then emailed me on November 28 at 10:50 am, assuring me that the return request was approved and to await the return shipping label. By December 5, having not received the label, I took the initiative to send the item back using the return address from the package. I'm wondering if the delay in returning the item is my fault or eBay's due to the instruction to wait for the label in the email. I hope to receive my $[redacted].xx refund soon. - Doyle

I have encountered two issues regarding recent sales. The first two items were shipped out, and the customers are satisfied with their purchases. However, PayPal is still withholding the funds from the first sale, even though it was completed last Thursday. I have fulfilled all requirements promptly. I sold a rocking chair for $1,[redacted], and I am eager to receive the payment without delays. I have been in contact with PayPal and followed up with your company, but the issue persists. I am aware that I need to wait for delivery confirmation, which has already been provided. I am open to receiving payments through other methods such as a check or direct deposit. Secondly, I sold another chair and will personally deliver it to adjust the invoice accordingly. Your prompt attention to these matters is appreciated; I value my experiences on Ebay but find PayPal's handling of transactions frustrating. Thank you.

I purchased a product for my daughter that was initially lost in transit, resulting in a refund being issued. However, the product has now been delivered. The seller requested in an email to refuse the item for return, but the courier was unable to comply. Consequently, I now have both the product and the refund. I am unable to afford the return postage and the wait for another refund. Can the seller please arrange for a courier to pick up the item for return or consider writing it off? At 81 years old, dealing with this situation has become challenging for me. Thank you, L. Anderson.

Hello. I am encountering an issue with a delayed shipment that has led the buyer to open a case. I have been attempting to investigate the lost parcel with the local post office, but despite waiting around 1.5 months for a response from Canada Post, I was unable to appeal the case on time. Here are the details: Case ID: [redacted] Buyer ID: patgou-[redacted] Request reason: Item not received Case reason: Unable to reach a resolution with the buyer I reached out to the buyer, but unfortunately, did not receive a response. Canada Post has stated that my international postal shipment №RI[redacted]54UA was delivered to the recipient on 01.11.[redacted]. I have attached screenshots for reference. Any assistance would be greatly appreciated.

I received a faulty item from the seller. I have been asked to send multiple videos explaining the issue, even though I have already provided evidence from the support group confirming the problem. Despite following all instructions, the seller keeps making new demands. Now, I am expected to record another video from the beginning. I don't want to spend another week redoing this process. The IT support group has acknowledged the device's fault, so why is the seller not accepting it? I am seeking your help to facilitate a refund. I am open to returning the item for inspection. This situation is frustrating, and I urge you to intervene and address this issue promptly.

Due to a recent family loss, I have been unable to access my account for approximately one month. I kindly request to halt my auctions temporarily without canceling or removing them. I need a few more weeks to resume fulfilling orders and sending apologies to customers affected by the delayed shipments. I apologize for any inconvenience but I am currently unable to contact eBay or access my account. Thank you for your understanding and assistance. Sincerely, Jeff.

On October 28, I purchased a Sony color corrector for [redacted] Euro, including shipping, from the seller "Ingrid Uwe Arcor" on eBay. The payment was processed through PayPal with the transaction reference "EBAY DEME." However, the item has not arrived as of today. I have informed the seller that I will not wait any longer and have decided to cancel the order. Please arrange for a refund of the full amount mentioned above to be returned to me via PayPal. Regards, Shayer [redacted]

I sent a package for reimbursement to eBay's headquarters located at [redacted] Rue Banque in Paris. The package was sent on 7/12/[redacted] and contains a jacket worth [redacted] euros. Due to my disability, I cannot easily go back and forth to the post office. I was informed that the package was supposed to be sent to the United States, which was a mistake as a friend sent it for me due to my leg issues. The amount is significant, and the item was a very important gift. I hope to receive a positive response from you. Thank you for your attention. Sincerely, Mme B.

Bonjour Madame, bonjour Monsieur, Je me permets de vous contacter pour demander le remboursement du blouson de moto Kawasaki d'une valeur de [redacted] euros que j'ai renvoyé par Colissimo. Le numéro du colis est 8U[redacted] et il a été expédié le 7/12/[redacted]. En tant que personne handicapée, un ami a déposé le colis à la poste pour moi, mais il a été envoyé au siège social d'eBay, situé au 24 rue de la Banque, [redacted] Paris. Ce colis est très important pour moi car c'est un cadeau, et j'attends le retour de mon fils pour le recommander à sa taille. J'espère recevoir rapidement une réponse favorable. Veuillez recevoir, Madame, Monsieur, mes salutations les plus distinguées. Cordialement, Mme Baehr

I recently bought season 6 of Chicago P.D. for the 2nd time on eBay, but the discs were not new as described. They were scratched and used, making them unwatchable except for disc 3. I suspect it's a pirated copy. I didn't keep a receipt, so I can't track down the seller. This has been my second bad experience with eBay, and I feel cheated. I appreciate the show and wanted to support honest sellers. I'll have to look elsewhere to buy Chicago Fire, Mad, and Heartland. It's disappointing to see dishonest sellers taking advantage of hardworking people. Although it might be more expensive, I prefer to buy from trustworthy sources in the future to ensure I receive genuine products.

I recently sold a drum to a buyer who initially claimed it was the wrong size, then changed his mind stating it was the right one. Now, he is requesting a return, alleging the drum is broken and not as described, specifically mentioning it's larger than described. The drum is exactly as described, measuring 10 inches from bearing edge to bearing edge. It appears the buyer may not be measuring it correctly. Despite this, I am willing to accept the return, but I am reluctant to cover the return shipping costs. It seems the buyer is being dishonest about the drum to secure a full refund, which I find unfair as the drum is accurately described.

I purchased an item from Wonderland Shop Ltd. The seller did not cooperate, so I took legal action and won the case. I contacted the seller regarding the refund, and he initially agreed after receiving the court letter. However, he later changed his mind and asked for the item back, even though he previously said I could keep it. Eventually, he requested my bank details for a refund but has not processed it. I no longer have the item, and his behavior has been disrespectful. I have reported him multiple times. I believe he should be banned from eBay due to his poor feedback and lack of cooperation. If he does not refund me, I will pursue legal action again.

Hello, I wanted to share an issue with my recent purchase on eBay.co.uk. On November 19th, I ordered a stick foundation (Anastasia Beverly Hills) which unfortunately arrived damaged due to a problem with the global transaction. Upon contacting UPS in Greece, I was informed that the package has been sitting opened in Italy for several days with nothing inside. I have reached out to the seller, who explained that since the item was sent to the eBay shipping center in the U.K., it is now eBay's responsibility. However, I am having trouble finding a way to contact eBay directly to resolve this issue. I appreciate any assistance you can provide. Thank you for your help. Best, Jenny

On December 7, [redacted], I purchased a NutriChopper - Food Chopper & Dicer with 3 Stainless Steel Blades & Container, New #[redacted]92 for $14.97. Shortly after, I found a cheaper chopper for $14.00 and requested to cancel my order. However, the seller informed me that the item had already been shipped and could not be cancelled, which seems unlikely. I received two choppers but require only one. Despite my request, the seller has not provided a free return label. Due to technical issues, I am unable to contact eBay's customer service or request intervention on the website. Kindly issue a free return label and credit my account for $14.97 as I do not require two choppers. Thank you.

I recently encountered an issue with a seller named Joakim Aspelöf, also known as 'meojs' on eBay, who has been selling Golden Corral gift cards. However, it seems that the codes he provides are already used by others, causing the cards to deplete regularly despite having no expiration date. When I brought this to his attention and requested replacement cards or reimbursement, he blocked me from making further purchases. I believe his actions constitute fraud. I kindly request that his listings be removed and that appropriate measures be taken. I prefer to support honest sellers moving forward. Thank you for addressing this, Steve.

I purchased the EUG HD Mini Smart Projector from seller wuchuazhan_0. My order number is 03-04[redacted]2 processed through PayPal. The item price was $36.65 with a quantity of 1. The item number is [redacted]18, and I selected Economy shipping service. I have not yet received any shipment confirmation email. I have attempted to contact the seller but have not received a response. I am seeking a resolution to this issue as the seller seems inactive for a year with no feedback, yet their page is still functional and accepting new orders. Please investigate this matter. Thank you. Best regards, prodromos.