I was looking at an item to purchase on eBay with a $* off coupon they were offering. I...

GetHuman-mvanvalk's Problem With an Order issue with eBay from December 2019

Help with my eBay issue
The issue in GetHuman-mvanvalk's own words
I was looking at an item to purchase on eBay with a $* off coupon they were offering. I tapped on the coupon to check it out and the next thing I know, eBay said I purchased the item. No check out, no coupon applied, just a purchase confirmation. I tried to get help from customer service without success.

GetHuman-mvanvalk did not yet indicate what eBay should do to make this right.

How GetHuman-mvanvalk fixed the problem
I sent the seller a message through eBay asking to cancel the transaction, since I had not authorized a purchase. Seller refunded the charge.
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eBay

Problem With an Order issue
Reported by GetHuman-mvanvalk
Dec 10th, 2019 - a year ago
Fixed
GetHuman-mvanvalk shared how to fix
Seen by 7 customers so far
Similar issue to 8286 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman-mvanvalk started working on this issue
Dec 10th, 2019 6:54pm
GetHuman-mvanvalk confirmed the issue is fixed. Hooray!
Dec 11th, 2019 11:13pm

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