I sold an item on eBay & I agreed to pay the shipping. However, eBay charged the buyer...

GetHuman4039207's Refunds and Returns issue with eBay from December 2019

Help with my eBay issue
The issue in GetHuman4039207's own words
I sold an item on eBay & I agreed to pay the shipping. However, eBay charged the buyer for the shipping. How do I refund the buyer for the shipping AND get a correction on the fees I paid eBay for selling the item?

GetHuman4039207 did not yet indicate what eBay should do to make this right.

How GetHuman4039207 fixed the problem
After waiting ** hours for Get Human to get through to eBay, and they still didn’t, I once again googled eBay‘s customer service number, called it and got through in about * minutes. Then I went to my PayPal account and refunded the money. My problem was solved in * minutes. I wish I’d never called Get Human and wasted an entire day waiting.
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eBay

Refunds and Returns issue
Reported by GetHuman4039207
Dec 4th, 2019 - a year ago
Fixed
GetHuman4039207 shared how to fix
Seen by 18 customers so far
Similar issue to 8114 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman4039207 started working on this issue
Dec 4th, 2019 2:23pm
GetHuman4039207 indicated the issue is not fixed yet.
Dec 4th, 2019 6:40pm
GetHuman4039207 indicated the issue is not fixed yet.
Dec 4th, 2019 6:46pm
GetHuman4039207 indicated the issue is not fixed yet.
Dec 4th, 2019 6:56pm
GetHuman4039207 indicated the issue is not fixed yet.
Dec 5th, 2019 5:25am
GetHuman4039207 indicated the issue is not fixed yet.
Dec 5th, 2019 2:25pm
GetHuman4039207 indicated the issue is not fixed yet.
Dec 5th, 2019 2:39pm
GetHuman4039207 confirmed the issue is fixed. Hooray!
Dec 7th, 2019 2:38pm