On or around October *st, **** I ordered as a -GUEST- some "New Gas Can Fuel Jug Vent...

GetHuman3835363's customer service issue with eBay from October 2019

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The issue in GetHuman3835363's own words
On or around October *st, **** I ordered as a -GUEST- some "New Gas Can Fuel Jug Vent Cap Plug Eagle Chilton Spouts Pro" for $*.** from fvja **** in China. I have not received my order. We have messaged back an forth but I do not have the information she wants because I can't find it on your website. My Visa card has not been charged. I would just forget the whole thing but my husband wants the caps! **Here is fvja **** last message to me: *We have rechecked but did not find your order in the shopduring the tiem you offer * could you pls have a check again?*if you changed the user ID?*If you paid for the item already, could you pls offer the payment transaction ID of the order so that we can check?*Could you pls offer the email add ress you Binding to the pay ment ac ount and the payment transaction ID like this (**T******Y*******) to us that we can check***Or can you tell the order number of offer some screenshot of the order details?**Waiting for your reply.*Best wishes,*Emmy**Can you please give me this information so I can settle this once and for all, very frustrating because we keep going back and forth with no resolve! My email address is *****@***.com if you need it for any reason.

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eBay

Customer service issue
Reported by GetHuman3835363
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 38465 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
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Timeline

GetHuman3835363 started working on this issue
Oct 26th, 2019 11:56pm
GetHuman3835363 indicated the issue is not fixed yet.
Oct 27th, 2019 9:57pm
GetHuman3835363 indicated the issue is not fixed yet.
Oct 27th, 2019 10:02pm
GetHuman3835363 indicated the issue is not fixed yet.
Oct 27th, 2019 10:04pm
GetHuman3835363 indicated the issue is not fixed yet.
Oct 28th, 2019 6:14pm
GetHuman3835363 indicated the issue is not fixed yet.
Oct 30th, 2019 4:22am