Case ID: ********** *Case opened: Sep **, *****Seller ID: dogcatblue**Buyer: Exint...

GetHuman-haggisch's customer service issue with eBay from October 2019

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The issue in GetHuman-haggisch's own words
Case ID: ********** *Case opened: Sep **, *****Seller ID: dogcatblue**Buyer: Exintegra * Exintegra Trading*Email: *****@***.com*Order number: **-*****-***** Total: $ **.****Hi eBay,**You closed the case without any consent from me. I have not been able to reach eBay on any of the emails*websites as there were NO LINKS. Indications were that the Apple Express delivery service delivered. But not to my address. I am out about $**.** $US spent on the cup. Speaking to Apple Express indicated the delivery person had over *** deliveries that day and worked long hours. The cup did NOT arrive at my address. **I want the purchase price refunded**You tried to have me contact the seller for a refund. The seller is not part of this discussion:***) He sent the item.**) Apple Express did not deliver the item to my address.**) Apple Express has a real bad reputation -- see below:**Attempting to contact eBay:**Waited on line several times and never got past the robot. Always * minutes more. Then nothing. **Reviews on Apple Express show that they are unreliable:**YELP: https:**www.yelp.ca*biz*apple-express-mississauga-***Some of the reviews:** **********Deserves a negative review if I could give it. By far the WORST service I have ever encountered. ***********E-Bay uses them for Global Shipping. I already have *(!) packages lost by them. They claim, that they attempt to deliver, lie about it (I was home all day that day), misplace and lose packages. Very shady and possible criminals.************A * star is too much for these clowns. What a load of ****. EBay is using them for shipping and what a disaster. I will not buy anything via the global shipping program until they drop these idiots and go back to Canada post, Purolator .*If you end up having these dummies delivering your parcels, you will be in for major frustration.* ***********This is clearly the worst delivery company I have very experienced. The only tried a delivery once on a weekend to a commercial place and then of course the item have never arrived. I called them numerous times without any answer and finally what I was told is that the item has been returned. For * months I never got the item. Do not ever try to use this delivery company.*I want the purchase price refunded**David Kroeker*Exintegra**You sent us an appeal*Thank you for giving us more information*We'll review the details and get back to you within ** hours.*The seller provided tracking information that shows the item was delivered to your address.*Case details*Case ID :************Seller ID :*dogcatblue**Request reason :*Item not received* ** OLD CRAB * *-D COFFEE MUG * COFFEE CUP * RUSS BERRIE*Quantity: **Order number: **-*****-******Total: $ **.***Here's what happened*Oct. * :*You sent us an appeal*Comments*October *, ****. You closed the case without any consent from me. I have not been able to reach eBay on any of the emails*websites as there were NO LINKS. indications were that the Apple delivery service delivered. But not to my address. I am out about $**.** $US. Speaking to Apple or an intermediary indicated the delivery person had over *** deliveries that day and worked long hours. The cup did NOT arrive at my address. I am not pleased with the robotic system used by eBay. Waited on line several times and never got past the robot. Always * minutes more. Then nothing. Your system is not conducing to continue on eBay. David Kroeker*Sep. ** :*The case was resolved*Sep. ** :*The case was put on hold*Sep. ** :*You didn't get the item*You requested*A refund*Comments*Hi Seller, ebay playing tricks again. report a non delivery, then eBay gets you to the page to tell the seller. And forces you to say "I want a refund" or you cannot send message. No need to answer. David

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eBay

Customer service issue
Reported by GetHuman-haggisch
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 37682 others
0 customers following this

Timeline

GetHuman-haggisch started working on this issue
Oct 14th, 2019 6:01pm
GetHuman-haggisch indicated the issue is not fixed yet.
Oct 14th, 2019 10:20pm
GetHuman-haggisch indicated the issue is not fixed yet.
Oct 15th, 2019 6:21pm
GetHuman-haggisch indicated the issue is not fixed yet.
Oct 17th, 2019 10:38pm
GetHuman-haggisch indicated the issue is not fixed yet.
Oct 17th, 2019 10:39pm

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