Hi,**Ordered item not delivered and seller promised to refund but didn’t receive the re...
GetHuman-alchew's customer service issue with eBay from October 2019
Help with my eBay issue
First: share to improve GetHuman-alchew's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-alchew may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
The issue in GetHuman-alchew's own words
Hi,**Ordered item not delivered and seller promised to refund but didn’t receive the refund todate. **Tried to submit complaint via online but failed. The seller had removed the sale item thus the item ID number was rejected online. **Attached below is the details of the correspondence. albch*** is my username in eBay and the seller is moonvi. **From: moonvi**Hello albch*****We sent the item via International Regular Post Mail. **Korea Post**i will follow your advice**i am so sorry about the product and please forgive us**thank you have a nice day*albch***:**Hi**TQ for the reply. **The address is correct. It is the same address for all my other online purchases. This is the first incident where the ordered item did not arrive. **Maybe a tracking package will be helpful in the future. By the way which delivery service company did you engaged?**Regards*moonvi**Hello albch*****oh i am so sorry **we missed your message**i asked my manager to refund you first**and also **Albert Chew***th Floor, Menara Hap Seng, Jalan P. Ramlee,*c*o Hap Seng Land*Kuala Lumpur, Kuala Lumpur ******Malaysia**We sent item to this address.*Please confirm your address.*We will report to post office officially.**If you receive any notice from post office or customs, please let me know later. *However I am very sorry again.*Thank you for your patience.*Best regards.*albch***:**Hi **This is the second reminder on the item not delivered yet within the stipulated time frame. You have not responded to my first message either. **Please do respond before the negative comments to the feedback section. **TQ**Dvico Tvix Premium TV Remote Control Controller ** Cafe(N-*) Slim S**MC*Dvico Tvix Premium TV Remote Contr**Order status: Paid*Paid C $**.** with PAYPAL on May **, **** **:** MYT*Estimated delivery: Fri. ** May. - Tue. ** Jun.*View order details* *We scan messages to enforce policies. Only purchases on eBay are covered by the eBay purchase protection programs. Asking your trading partner to complete a transaction outside of eBay is not allowed.**Email reference id: **a**-oewa*ohp*t************ca*e**ecb*********fb***dd****We don't check this mailbox, so please don't reply to this message. If you have a question, go to Help & Contact.**eBay sent this message to Albert Chew (albch***). Learn more about account protection. eBay is committed to your privacy. Learn more about our privacy notice and user agreement.*******-**** eBay Inc., eBay Marketplaces GmbH, Helvetiastrasse *****, **** Bern, Switzerland
GetHuman-alchew did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman-alchew fixed the problem
We are waiting for GetHuman-alchew to fix the problem and share the solution with the rest of us customers.
Please help with my eBay issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common eBay customer problems.