Hi,**Ordered item not delivered and seller promised to refund but didn’t receive the re...

GetHuman-alchew's customer service issue with eBay from October 2019

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The issue in GetHuman-alchew's own words
Hi,**Ordered item not delivered and seller promised to refund but didn’t receive the refund todate. **Tried to submit complaint via online but failed. The seller had removed the sale item thus the item ID number was rejected online. **Attached below is the details of the correspondence. albch*** is my username in eBay and the seller is moonvi. **From: moonvi**Hello albch*****We sent the item via International Regular Post Mail. **Korea Post**i will follow your advice**i am so sorry about the product and please forgive us**thank you have a nice day*albch***:**Hi**TQ for the reply. **The address is correct. It is the same address for all my other online purchases. This is the first incident where the ordered item did not arrive. **Maybe a tracking package will be helpful in the future. By the way which delivery service company did you engaged?**Regards*moonvi**Hello albch*****oh i am so sorry **we missed your message**i asked my manager to refund you first**and also **Albert Chew***th Floor, Menara Hap Seng, Jalan P. Ramlee,*c*o Hap Seng Land*Kuala Lumpur, Kuala Lumpur ******Malaysia**We sent item to this address.*Please confirm your address.*We will report to post office officially.**If you receive any notice from post office or customs, please let me know later. *However I am very sorry again.*Thank you for your patience.*Best regards.*albch***:**Hi **This is the second reminder on the item not delivered yet within the stipulated time frame. You have not responded to my first message either. **Please do respond before the negative comments to the feedback section. **TQ**Dvico Tvix Premium TV Remote Control Controller ** Cafe(N-*) Slim S**MC*Dvico Tvix Premium TV Remote Contr**Order status: Paid*Paid C $**.** with PAYPAL on May **, **** **:** MYT*Estimated delivery: Fri. ** May. - Tue. ** Jun.*View order details* *We scan messages to enforce policies. Only purchases on eBay are covered by the eBay purchase protection programs. Asking your trading partner to complete a transaction outside of eBay is not allowed.**Email reference id: **a**-oewa*ohp*t************ca*e**ecb*********fb***dd****We don't check this mailbox, so please don't reply to this message. If you have a question, go to Help & Contact.**eBay sent this message to Albert Chew (albch***). Learn more about account protection. eBay is committed to your privacy. Learn more about our privacy notice and user agreement.*******-**** eBay Inc., eBay Marketplaces GmbH, Helvetiastrasse *****, **** Bern, Switzerland

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Customer service issue
Reported by GetHuman-alchew
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 37653 others
0 customers following this

Timeline

GetHuman-alchew started working on this issue
Oct 14th, 2019 7:54am
GetHuman-alchew indicated the issue is not fixed yet.
Oct 16th, 2019 2:23pm
GetHuman-alchew indicated the issue is not fixed yet.
Oct 22nd, 2019 2:52am