I have recently sold a grey satin bag which the buyer wanted to return because it wasn...

GetHuman3853393's Refunds and Returns issue with eBay from October 2019

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The issue in GetHuman3853393's own words
I have recently sold a grey satin bag which the buyer wanted to return because it wasn't the right colour of grey for her. I reluctantly agreed to a part refund after I get it back in good condition. The process started ** days ago. She is now saying there is damage inside the bag due to the chain strap. The bag was not squashed in its box so I am not happy about this. The buyer is taking a long time to send back the bag. ** days. I believe she may have been using it for any event then returning it to get her money back. I am disputing that there is anything wrong with the bag. The photos from me were accurate. The description from me was accurate. *Buyer is sazd***I am cabella*****Catherine Salt .

GetHuman3853393 did not yet indicate what eBay should do to make this right.

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How GetHuman3853393 fixed the problem
I phoned the **** telephone number. I didn’t have to wait long. I spoke to a guy in Indonesia!
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How Do I Cancel an Ebay Return?What Do I Do If I Have Not Received My Order from Ebay?How Do I Cancel My Ebay Order?What Do I Do If My Ebay Account Is Suspended?Can You Open Another Ebay Account After Suspension?
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eBay

Refunds and Returns issue
Reported by GetHuman3853393
Oct 30th, 2019 - 2 years ago
I have an issue with eBay too
Fixed
GetHuman3853393 shared how to fix
Seen by 3 customers so far
Similar issue to 38665 others
0 customers following this
Items needed
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Account number
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Timeline

GetHuman3853393 started working on this issue
Oct 30th, 2019 1:00pm
GetHuman3853393 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 5:13pm