I have recently sold a grey satin bag which the buyer wanted to return because it wasn...

GetHuman3853393's Refunds and Returns issue with eBay from October 2019

Help with my eBay issue
The issue in GetHuman3853393's own words
I have recently sold a grey satin bag which the buyer wanted to return because it wasn't the right colour of grey for her. I reluctantly agreed to a part refund after I get it back in good condition. The process started ** days ago. She is now saying there is damage inside the bag due to the chain strap. The bag was not squashed in its box so I am not happy about this. The buyer is taking a long time to send back the bag. ** days. I believe she may have been using it for any event then returning it to get her money back. I am disputing that there is anything wrong with the bag. The photos from me were accurate. The description from me was accurate. *Buyer is sazd***I am cabella*****Catherine Salt .

GetHuman3853393 did not yet indicate what eBay should do to make this right.

How GetHuman3853393 fixed the problem
I phoned the **** telephone number. I didn’t have to wait long. I spoke to a guy in Indonesia!
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

eBay

Refunds and Returns issue
Reported by GetHuman3853393
Oct 30th, 2019 - 2 years ago
Fixed
GetHuman3853393 shared how to fix
Seen by 3 customers so far
Similar issue to 38665 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman3853393 started working on this issue
Oct 30th, 2019 1:00pm
GetHuman3853393 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 5:13pm