I have called NUMEROUS times to get a refund, that I was PROMISED, via Ebay. I reported...

GetHuman-melrosec's Refunds and Returns issue with eBay from September 2019

Help with my eBay issue
First: share to improve GetHuman-melrosec's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-melrosec may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
The issue in GetHuman-melrosec's own words
I have called NUMEROUS times to get a refund, that I was PROMISED, via Ebay. I reported a seller who was selling counterfeit items, in this case--a CD of **** Microsoft Office Plus. After buying the software on August *, ****, the seller immediately messaged even before I received the product, telling me NOT to contact Ebay for this order (because it's an illegal product). This seller has had his account suspended multiple times for inauthentic items. His products are heavily discounted and they're short duration listings. When I received the CD, it was obvious it was fake. I have tried communicating with the seller, but I cannot send him messages because his account is chronically suspended. The purchase was handled through Integrated, not PayPal and I do not have any records of this transaction, including my credit card statement. I have started this customer service process ** months ago. I was told through a supervisor over *,*** copies of the software sold. Ebay made a decision to refund the item, regardless of the ** day money back guarantee, the $**.** refund would be deposited directly into my Ebay account within * business days. I called back on day twelve and still nothing. I have spoken to Jerome and Mo over the past two weeks. I was promised a phone call back within ** hours from my last conversation with customer service but that didn't happen. This was a decision made by Ebay for those who called and reported this, and no action has been done to correct and fix the problem. ****** call with Jerome**-**************-**************Follow up call *** with Mo**-**************Mo was going to get in touch with Jerome and I was promised a phone call back within ** hours and that didn't happen. I have also repeatedly asked to be CC'd included on the emails with customer service agents, but that was not an option since it was an "internal issue". I have no way to be included in this process and I am having to keep my own records since Ebay has not taken any action and FIXED the problem. Each time I call back, I have to re-explain my situation to several agents and apparently there is no context on my account about continuing this quest. So I have to start from the beginning each call, because there's no record of my previous attempts about this specific situation. The agents sound like I'm making this all up. Just needing my refund from Ebay as promised.

GetHuman-melrosec did not yet indicate what eBay should do to make this right.

How GetHuman-melrosec fixed the problem

We are waiting for GetHuman-melrosec to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

eBay

Refunds and Returns issue
Reported by GetHuman-melrosec
Sep 16th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 36313 others
0 customers following this

Timeline

GetHuman-melrosec started working on this issue
Sep 16th, 2019 8:44pm
GetHuman-melrosec indicated the issue is not fixed yet.
Sep 17th, 2019 1:24pm
GetHuman-melrosec indicated the issue is not fixed yet.
Sep 17th, 2019 10:39pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers