I ordered an item but the seller sent me someone else’s item. Some one has my item and I have there’s.

GetHuman3359174's Problem With an Order issue with eBay from August 2019

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The issue in GetHuman3359174's own words
Hi I ordered an item from the shop carolel*** *I ordered the cotton candy express floss sugar cherry, ** ounce. I received it in the mail today but it was the wrong item the seller sent me some kind of rose liguid witch is not what I ordered. I am thinking the seller mixed up two peoples orders and sent me there item so I think who ever ordered to rose liguid got my item instead of the liguid. Is there anyway to fix this or a way the seller can send me the right item I ordered or figure out who got my item I ordered?
The shop sent me someone else’s item and sent me the other persons item so the other person has my item and I have there’s. How do you mess up two peoples orders I mean really.
I want the shop to send me the right item I ordered.
I have tried messaging the seller but they have not replied to me.
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eBay

eBay-the shop I ordered the from is carolel***
Problem With an Order issue
Reported by GetHuman3359174
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 34439 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman3359174 started working on this issue
Aug 2nd, 2019 10:11pm

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