eBay Customer Service

Answers to Common Problems

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about eBay.
As for contacting eBay, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.
See eBay Phone Number & Contact Info

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for eBay.
How Do I Report an eBay Scam? If you believe you have been a victim of fraud on eBay, you should report it to eBay. If the problem was related to an item you paid... Read more
How Do I Cancel an eBay Return? eBay is a fantastic market place that allows you to buy and sell many products. If you've previously asked for a returns request from... Read more
How Do I Use My eBay Gift Card for My Purchase? If you have an eBay gift card, you need to know how to use it to make a purchase. The procedure is very simple. On the payment page,... Read more
Can I Open Another eBay Account After My First Account Was Suspended? eBay suspensions can occur for a variety of reasons. Users struggling with holds, restrictions, or suspensions need to identify why... Read more
How Do I Close My eBay Account? Closing your eBay account is a pretty straightforward process, but there are a few things you should know before you get started. Ensure... Read more
What Do I Do If There's a Fraudulent Charge on My eBay Account? eBay, much like many online companies, has had a few security breaches over the years. If you notice a fraudulent charge on your eBay... Read more
What Do I Do If I Have Not Received My Order from eBay? Most purchases you make on eBay will be covered by the companies money back guarantee. The guarantee means that if you don't receive... Read more
What Do I Do If My eBay Account Is Suspended? Having an eBay seller can be a great way to earn some extra income, however you may find your account restricted for any number of... Read more
How Do I Buy a Gift Card from eBay? Shoppers can purchase eBay gift cards from any one of dozens of stores that carry the cards. Visit eBay's Gift Card page and click... Read more
What happens if your eBay account is suspended? Suspensions can happen, even within eBay. Don't fret, you came to the right place. Follow this easy guide to help appeal your suspension... Read more
How Do I Reset My eBay Password? Your eBay password should be changed regularly for security purposes whether you are a buyer or a seller. However, if you forgot your... Read more
How Do I Add Categories to My eBay Store? Reaching customers and selling items is the goal of having an eBay store. Setting categories for store items listed is the easiest... Read more
How Do I Check the Balance on My eBay Gift Card? If you have an eBay gift card, you want to know how much is on it to plan your next purchase from the online shopping site. You can... Read more
How Do I Recover My eBay Account? Many eBay sellers want to start using their accounts again after they haven't been active for months or years. It makes sense to use... Read more
How Do I Request a Refund to a Gift Card from eBay? Log in to your eBay account and go to Gift Cards in My eBay to request a refund to a gift card. Click the link for the gift card you... Read more
There's more!
Click below to show 11 more questions, answers, and complete guides to common eBay customer support problems.

Recent reasons customers contacted eBay:

I have to revise negative feedback I issued accidentally as a seller.
how can I list product or item from cj dropshiping on my eBay account. when I try to li...
I ordered * sets of ***** for my guitar. one order arrived but one didn't.*it is order...
I have bought a metal remote tank from ebay. Me and seller agreed on the return for ref...
Need return slip on package QR code
Here is a letter I sent a seller of a Seiko Watch:*Details about item: lifeinthe*** sen...
I ordered the fireplace heater and it was late so I contacted the seller and they said...
Ebay deleted my auctions. I bought the item to flip * months ago
Bonjour ,**j'ai un compte Ebay ,je n'arrive pas * me connecter car je re*ois le code Eb...
I purchased a Dyson V* Battery from quick-port on ** April ****.*It has failed and the...
I received an item that dose work properly' I ordered a Ryobi *** inch drill. It was...
I have a case * ************Item that was scheduled to be delivered on or before date b...
The listing is going to expire, the seller is on vacation.
Ordered an item using PayPal. The order number is **-*****-***** I do not see the order...
have not got my order it was due ** ** **

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Does GetHuman work with eBay?

GetHuman does not work with eBay's customer support operations, directly or in any other way. GetHuman has no partnership or relation to eBay at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check eBay's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How do I dispute an eBay purchase?
How Do I Cancel My eBay Order?
What Do I Do If My eBay Gift Card Balance Won't Load?
How Do I Change My eBay Address?
How do I return an item for a refund on eBay?
How Do I Report a Seller on eBay?
How Do I Send Someone a eBay Gift Card?
Solutions to common issues

Contacting eBay at a Glance

eBay has no phone number
eBay has no chat option
eBay has no customer email
eBay has 2 help forumsBEST
eBay has 1 twitter handle
eBay has no facebook page
eBay Phone Number and Contact Information

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