Hi,*Buyer wasn't happy with her purchase so I accepted return and refunded her fully. U...

GetHuman-katremer's customer service issue with eBay from May 2019

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Hi,*Buyer wasn't happy with her purchase so I accepted return and refunded her fully. Unfortunately I never received the return. I got email that my parcel has been deliver back to me but i never got it. I contacted royal mail and they said sender has sent it to wrong address. I have been trying to get information from buyer to find out which address she sent it to but no response. I know I shouldn't have refunded her before I received return but I tried to be a good seller and didnt want any trouble. Now I have no money or my item, please assist what should I do?
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eBay

Customer service issue
Reported by GetHuman-katremer
May 22nd, 2019 - a mon ago
I have an issue with eBay too
Not resolved
Seen by 2 customers so far
Similar issue to 30577 others
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GetHuman-katremer started working on this issue
May 22nd 8:16am