Please help me Iam totaly desperate and communicating with ebay.uk is horrible.Hi I hav...

GetHuman2895384's customer service issue with eBay from May 2019

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The issue in GetHuman2895384's own words
Please help me Iam totaly desperate and communicating with ebay.uk is horrible.Hi I have a big problem to resolve my account problem??And even bigger problem with my item sold on ebay???I did sell an iphone on UK''s website in the listing was clearly stated with a warning and reading before purchase?That a cellphone is ic and passcode locked???I have opened a case for that on ebays website.I di provide all informations?Today I have received an email from Paypal that a refund was issued for an item was not delivered???i have all pictures,including post office receipt,even this morning i have received an email from buyer that cleary says a cell phone has been delivered??So buyer was lying to ebay and paypal and he had received a refund plus he has my cell phone??Iam writing to him how is it possible and he is not replying??The biggest problem is when I login to ebay i have no option to to appel in a case or provide or upload all documentation including email communication with a buyer???You are keeping to writing to me that you will do something about that and nothing is going on???I have lost a money, i do nopt have my cellphone and buyer is cheating and lying and nobody cares????This is only what i get no option to explain or defend myself:When i was requiring a phone call to verify my info or phone number insted of a call from UK I was receiving a call from Romania??? T************ and ************ to verify my informations?These are not UK phone numbers and it happened when i logged in to UKs website??When i picked that up the phone went deaf??I can not reach ebay chat.Nobody from ebay has provided email or chat link anything??? I do not have an option to upload my documents or appeal in a case????Iam begging you please help me out!!!!!!!*---------- P*vodn* e-mail ----------*Od: *****@***.com*Customer Service has made a final decision.*We've issued a refund to your buyer because it appears your selling account was compromised. The payment for this transaction has been reversed and you are not required to reimburse eBay.*Final decision:*This case was decided in the buyer's favour.*Transaction information:*Any remaining funds from this PayPal transaction are available.*Case ID :************Buyer ID :*joe.h.**Request reason :*Item not received*Reimbursement summary*The reimbursement amount has been paid.*May. **Reimbursement amount due to eBay*£ ***.***May. **PayPal payment reversal*£ -***.***Outstanding amount for this case*£ *.**
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eBay

Customer service issue
Reported by GetHuman2895384
May 9th, 2019 - a mon ago
I have an issue with eBay too
Not resolved
Seen by 2 customers so far
Similar issue to 29915 others
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GetHuman2895384 started working on this issue
May 9th 8:52pm