eBay does not protect there customers

GetHuman2889898's customer service issue with eBay from May 2019

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The issue in GetHuman2889898's own words
last month I bought a ring (item number: ************. The company GLS never came to my house and if they did, they left no evidence they were here ( no phone to call our instructions ). Tired to contact them but the item was already returned to the seller. I tried to contact the seller several times but still got no response. I opened a case so that we can find a resolution to the situation, but got the response that the seller talks with you and not to me. So I requested your intervention. For my indignation, you took his side and did nothing.* I want to understand how an item I bought, is in someone else's house and I don't even get the money I spent on the item. It's too unfair. either the seller sends the item back, where I pay for my shipping expense our he has to return the money from the item. I think the person that handled my case is incompetent and unfair.
they don't understand that it's not fair that if someone paid for an item and it gets returned to de seller but the customer does not get the money back and the seller keeps the item and does not have to return the money ?!
What I think eBay* should do is talk to de seller either to ask him to contact me and arrange a deal our requests the seller to return the items paid value.
because I tried to do everything in my power to receive the item, sent over more than * messages to the seller begging* for him to contact me, didn't leave any bad feedback and paid on time
tried to contact the seller again
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eBay

Customer service issue
Reported by GetHuman2889898
May 8th, 2019 - 2 mons ago
I have an issue with eBay too
Not resolved
Seen by 11 customers so far
Similar issue to 29856 others
0 customers following this
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Timeline
GetHuman2889898 started working on this issue
May 8th 11:50pm
GetHuman2889898 indicated the issue is not fixed yet.
May 9th 4:52am
GetHuman2889898 indicated the issue is not fixed yet.
May 9th 4:56am
GetHuman2889898 indicated the issue is not fixed yet.
May 9th 5:24am
GetHuman2889898 indicated the issue is not fixed yet.
May 11th 8:35am
GetHuman2889898 indicated the issue is not fixed yet.
May 11th 8:38am