Hi*There is a buyer bought a commodity*I ship it on the economic shipping between ** da...

GetHuman-azzed's customer service issue with eBay from April 2019

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The issue in GetHuman-azzed's own words
I tried with the buyer to wait another ** days, until the shipment arrived, and if the shipment did not arrive in the next ten days, I returned his money ... Hi*There is a buyer bought a commodity*I ship it on the economic shipping between ** days to ***But in the shipping details when ordering, I've put the freight out of the US by standard shipping between * to ** days by mistake*The buyer raises a dispute and wants to recover his money*I asked him to wait another ** days and he refused*Although I am sure he will get his request in the coming days*How to protect myself as a seller of the buyer*There is a similar seller from the same country selling a product like my product. I asked him about the arrival time of the international shipment. He said, sometimes for a period of * weeks, and the same problem occurred with the buyers*Ask eBay to give the seller more time until the shipment reaches the buyer, and do not close the case in favor of the buyer until he gets shipment*I promise the buyer if he does not receive his shipment, I refund his money*The problem is that the mail service is sometimes slow
The buyer does not know that international economic shipping will be for a long time, up to a month
The solution is*The buyer knows that his application is shipping on the economic shipment, and the arrival time of the application is prolonged*The buyer should wait two weeks for the shipment to arrive*If he does not receive his shipment, I will refund his money immediately
I offer cheap items and do not earn much for the buyer's convenience, and I ship at the lowest cost, to minimize the freight charges to the buyer*I respect the shipping period, and I work on the buyer's service so that I do not get negative points
I tried with the buyer to wait until his shipment arrived*Or send him another shipment with extra gift via shipping by tracking number*Or return his money to him
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Customer service issue
Reported by GetHuman-azzed
Apr 18th, 2019 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 28748 others
0 customers following this
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Timeline

GetHuman-azzed started working on this issue
Apr 18th, 2019 9:26pm
GetHuman-azzed indicated the issue is not fixed yet.
Apr 21st, 2019 6:51am
GetHuman-azzed indicated the issue is not fixed yet.
Apr 21st, 2019 7:20am

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