In December **** I ordered an item from one of the sellers operating here.**The ordered...

GetHuman-mixflow's Complaints issue with eBay from April 2019

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The issue in GetHuman-mixflow's own words
In December **** I ordered an item from one of the sellers operating here.**The ordered item ( https:**i.ebayimg.com****s*MTAwMFgxMDAw*z*sZIAAOSwsFVarlTN*$***.JPG?set*id*********** ) was not delivered. I contacted the seller and then opened a case. The seller then answered there was an attempt to deliver the item to my address but nobody picked it up. That could not be true since I am using a postal office's box and the post office is inviting me to pick up the parcels there. There is no option for the post services to deliver anything to my door.*I requested the details of "the failed delivery" from the seller and then they advised me that they actually cannot trace the item in the mail, Then they considered the item lost on its way. They promised to send me another ( similar ) item in two days and asked to close the case immediately.*I am not sure if they actually send the promised replacement out, I have no confirmation for that.*Nothing was delivered till now, April **, ****.*I contacted the seller, he requested the item number, and I provided that data, Here is a copy of my last mail to them:**"Hello,**I am still waiting for an item originally ordered on December **, ****: Item * ************, "NATURAL CARIBBEAN LARIMAR VINAGE *** STERLING SILVER PLATED PENDANT*"**It was not delivered, then you sent me a message:*****THANKS YOU**NO ISSUE*WE WILL SEND YOU AGAIN NEW ONE PENDANT*WITH IN ** HOURS *NOW CLOSE CASE SO WE CAN UPDATE NEW *THANKS FOR CO-OPERATE WITH US*THANKS*****The promised item was not delivered as well. Could you update me on what is going on?**Thanks in advance," **I cannot see a response from them in three days.***It seems I cannot submit a complaint using the original order details ( the system reports the case is closed ), and I have no description of the item they promised to send to me.**Could you tell me what should I do?**Please advise,**Thank you,

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eBay

Complaints issue
Reported by GetHuman-mixflow
Apr 10th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 28323 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman-mixflow started working on this issue
Apr 10th, 2019 11:46pm
GetHuman-mixflow indicated the issue is not fixed yet.
Apr 11th, 2019 9:59am
GetHuman-mixflow indicated the issue is not fixed yet.
Apr 11th, 2019 10:00am