I purchased software key via ebay but the both keys supplied failed and will stop worki...

GetHuman-twoyapau's Refunds and Returns issue with eBay from March 2019

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The issue in GetHuman-twoyapau's own words
I purchased software key via ebay but the both keys supplied failed and will stop working shortly. The software reports both keys have already been used. I tried contacting the seller but no response. I have raised a returns issue but I am unable to progress it as I cannot provide proof of post due to the keys being emailed and I cannot contact customer services directly because it does not recognize the reference number.
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eBay

Refunds and Returns issue
Reported by GetHuman-twoyapau
Mar 28th, 2019 - 24d ago
I have an issue with eBay too
Fixed
Seen by 2 customers so far
Similar issue to 27514 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman-twoyapau started working on this issue
Mar 28th 8:51pm
GetHuman-twoyapau indicated the issue is not fixed yet.
Mar 31st 7:26pm