Item was damaged when it arrived

GetHuman-gittenau's customer service issue with eBay from March 2019

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The issue in GetHuman-gittenau's own words
About:*ST** **W***W Tungsten Light Bulb E** Vintage Edison Style Filament ************* *I ordered ** bulbs from a seller in Malaysia. He sent them in a thin, flat, soft plastic bag to me in Denmark, and obviously * of them were damaged when they arrived. Now the seller will return me the money for the * bulbs, and says I can just order the missing * bulbs again. But that doesn*t help me much. Because I payed *** dkk just in costums, tax and charges,which is **.** dollars. And if I have to order the bulbs again, this money has to be payed once again, and every bulb will come out more than the double price. Furthermore I now stand here with the four bulbs that are well - but I ordered the bulbs for a chandelier with * bulbs (** to have some extra) - so they are sort of useless for me. What do I do?*I don*t think it*s fair, that I should pay for his mistakes. He the one selling bulbs through the internet.They are made of glass, they are fragile. How can he even think of sending them to the other end of the world in a thin plastic bag? It is obvious that they will be damaged. And that is his responsibility. *What do you suggest?
The seller sent them in a thin flat plastic bag with no protection at all
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I tried to buy ** electric bulbs
Customer service issue
Reported by GetHuman-gittenau
Mar 28th, 2019 - 22d ago
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Seen by 5 customers so far
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GetHuman-gittenau started working on this issue
Mar 28th 9:04am