Dear manager,*Currently, I feel cheated and disappointed.*My seller from eBay received...

GetHuman2595145's customer service issue with eBay from March 2019

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The issue in GetHuman2595145's own words
Dear manager,*Currently, I feel cheated and disappointed.*My seller from eBay received the item back and still have my money $ ***.**, for the item.**Ebay closed the case without any reason!**However, I just contacted DHL and apparently on **st of January item was sent back to Hong Kong and on **rd of January seller received the item back. This is confirmation number: ***********, that the item was received and signed by the company. Due to the fact, the dishonest seller has received his item back and still keeps my money - $ ***.**,**(Case ID: ***********Seller ID: echoii*mall*Total AU $ ***.** *Request reason: Item not received*Case reason: The seller didn't respond)**Notification was received about item delivered under my name on *rd of January and the provided weight in item description was **kg. According to the fact that the item came nearly **days earlier than expected delivery and the weight of received item would not correspond to *kg as was stated in item description when I was ordering online, I decided that this is a wrong package and since I also had to pay ** Euros customs clearance fee, I did not collect the item. ** I would like your explanation and help with the issue, please.**Yours sincerely,* *Viktoras.
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Customer service issue
Reported by GetHuman2595145
Mar 26th, 2019 - 23d ago
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GetHuman2595145 started working on this issue
Mar 26th 9:20am