I sold an item and when the delivery details came up they looked unusual with different...

GetHuman-elkinter's customer service issue with eBay from February 2019

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The issue in GetHuman-elkinter's own words
I sold an item and when the delivery details came up they looked unusual with different characters in places. I contacted the buyer with what I tried to make of it and they said that it was correct. So whilst waiting on a response I left the house and didn’t get it posted, to make up for this and provide a good service it was sent it first class instead. Today I had the parcel returned as it was refused at the address? after speaking to the buyer they have given me an alernitive address. Obviously I have already paid for it to be sent and it wasn’t my issue that it was the buyers fault. How can i set a fee to get money for the postage as I don’t find it fair paying it out my own pocket when I done my role.
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Customer service issue
Reported by GetHuman-elkinter
Feb 28th, 2019 - 3 mons ago
I have an issue with eBay too
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Seen by 2 customers so far
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GetHuman-elkinter started working on this issue
Feb 28th 12:33pm