Hi*On the **th of January I bought this jacket, Item ID: ************. I ordered *xl bu...

GetHuman2232063's customer service issue with eBay from February 2019

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The issue in GetHuman2232063's own words
Hi*On the **th of January I bought this jacket, Item ID: ************. I ordered *xl but when the jacket arrived, the bag said *xl, and the jacket had the measures of a size L. *I have sent * pictures to the seller, describing that they made a mistake, and told I want a full refund, but they have tried to suggest every other way than that: **% refund and keep it (they even suggested that I should give it away as a gift to someone who needed it!), **% refund and keep it, and now they have opened for a return, althoug I have told them, that will cost them tree times more than the value of the jacket US $ **.** * **.** for customs * US $ **.**. (To confirm, see: https:**www.posten.no*sende*pakke*utland*sende-pakke-til-utlandet.) When they found out they could not get a return label in China, they wanted me get it (!) **I have tried to appeal to eBay-rules (and maybe a little to common sence). I now think this has grown out of hands, and I want you to step in and help, please. **Althoug I have already opened a case and followed the steps for "how to", and it says that I can ask you to step in from **th of February, there is no place to click to get to that. Maybe I have done something wrong opening the case.**I am now a little tired of this unnecessary long case, - and I ask you please to help me just get a full refund. **Thank you wery much!**sincerely, Marianne
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eBay

Customer service issue
Reported by GetHuman2232063
Feb 18th, 2019 - 9 mos ago
I have an issue with eBay too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman2232063 started working on this issue
Feb 18th 1:31pm