I bought an item from ebay that was not as described, I filed a complaint and won. I w...

GetHuman-jleake's customer service issue with eBay from January 2019

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The issue in GetHuman-jleake's own words
I bought an item from ebay that was not as described, I filed a complaint and won. I was sent a return label, but the seller immediately contacted me and said that she had moved and that she was sending me a different label. I printed it and shipped it item back that day. Later ebay emailed me asking for tracking information. I wasnt sure how to get that so i called and they told me where to find the nuber which I gave them over the phone. Now i am getting a message saying the case is closed because they didnt get tracking information. the package is still in transit and the seller will not respond to me. How do I get my money back?
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eBay

Customer service issue
Reported by GetHuman-jleake
Jan 25th, 2019 - 3 mons ago
I have an issue with eBay too
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Seen by 2 customers so far
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GetHuman-jleake started working on this issue
Jan 25th 3:25pm