On December **st, I got an offer for $*** for my Roxy snowboard. Item number...

GetHuman1970908's customer service issue with eBay from January 2019

23248 similar
0 following
Help with my eBay issue
Next: our robot will wait on hold for GetHuman1970908 to get a eBay rep on the line!
Always use the GetHuman Phone tocall eBay. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1970908's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1970908 may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman1970908's own words
On December **st, I got an offer for $*** for my Roxy snowboard. Item number ************. I accepted the offer and was waiting to be paid for shipping. In the meantime, I had the board safely wrapped to ship. A day later I was still not paid. The buyer, Keru-**, messaged me that she was not aware shipping would be so much and was hoping to spend $*** total. I clearly had listed plus shipping. I cancelled her order at her request. On January *rd, she put in another offer for $***. I accepted so it would help her out with the shipping cost. I also found a cheaper shipping option (usps retail ground). Again it took her multiple days to pay and asked several questions about the board. I told her there were scratches on the black part. I also reminded her it was a used board as stated in my listing. **Yesterday January **th, the messages began again. She messaged that the snowboard did not look the same in person from the pictures. She stated there was rust on the metal. The only metal on the board is by the bindings. She also said the edges were dented, which is not true. She again brought up the scratching, which I reminded her that I told her about this and put it in my description. I spoke to a representative on eBay so he filed this report for me. He told me to contact PayPal which I did so my money was not on hold anymore. He read my messages and saw clearly that I told her about the scratches. **I offered her $** more off or a refund so I could stop getting these extorting messages. She has not responded. At this time I am going to block her and not respond because I work full time as a school teacher and can not be getting this harassing messages all day. She even stated, “I would have already contacted eBay if I wanted a full refund.” So I am unsure of her intentions. I believe I am being extorted for more money off. If she wants to return the board, she should have to pay for shipping. I am very nervous she may have damaged the board more out of spite. I don’t feel she should get a refund as in my listing I stated NO RETURNS. I am hoping eBay will step in and support me through this negative experience. I have sold multiple items on eBay the last couple years and never had one problem! Please read our private messages. **Nicole Neri****-***-****
GetHuman1970908 did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman1970908 fixed the problem
We are waiting for GetHuman1970908 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common eBay customer problems.
How do I dispute an eBay purchase?How do I return an item for a refund on eBay?What happens if your eBay account is suspended?
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1970908 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1970908
Jan 15th, 2019 - 9 mons ago
I have an issue with eBay too
Not resolved
Seen by 2 customers so far
Similar issue to 23248 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1970908 started working on this issue
Jan 15th 6:57pm