I live overseas and ordered an iPhone X to a US address, but then needed to change the...

GetHuman1957987's customer service issue with eBay from January 2019

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The issue in GetHuman1957987's own words
I live overseas and ordered an iPhone X to a US address, but then needed to change the address. The seller was totally unresponsive to messages, each time responding a day (!) after I sent them a message. There’s no contact number for the seller so I could only contact them via eBay messages. They told me they couldn’t change the address, and ultimately canceled the order for no reason (they apologized for “rashly” doing so in a message to me). The seller never refunded my money* eBay eventually did. I called eBay’s customer service at least * times from when I first had trouble with the order, each time getting a different answer! The last rep told me the seller was required to get me the item at the price I paid, and that I would receive an invoice in my email to pay for the item again (since my money had been refunded). I never got the invoice, and the next time I called eBay, the rep said there was nothing they could do. Now the price is $*** more. I missed a **% discount day which would have enabled me to get the phone at the price as the original item. I feel that eBay’s service was horrendous, and because of their misleading answers I missed getting the phone from another seller at the same price using the **% discount. I want to contact SOMEONE high up about the worst buying experience of my life.
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Customer service issue
Reported by GetHuman1957987
Jan 13th, 2019 - 9 mons ago
I have an issue with eBay too
Not resolved
Seen by 7 customers so far
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GetHuman1957987 started working on this issue
Jan 13th 9:47pm