Buyer requested a refund on the basis of the item not as described. Viewing the picture...

GetHuman1770030's customer service issue with eBay from January 2019

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The issue in GetHuman1770030's own words
Buyer requested a refund on the basis of the item not as described. Viewing the picture the buyer posted in a message to me clearly shows a Taylor Swift **** factory sealed CD. When the CD was received the CD was not returned in same condition as sold. The CD had the shrink wrap removed and contents inside the CD removed and then the shrink wrap was put back on. Working as a Manager at Wal-Mart focusing on asset protection this is something I am aware of happening with CDs returned by buyers.
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Customer service issue
Reported by GetHuman1770030
Jan 9th, 2019 - a mon ago
I have an issue with eBay too
Not resolved
Seen by 2 customers so far
Similar issue to 22841 others
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GetHuman1770030 started working on this issue
Jan 9th 1:51pm