I bought a kaspersky product on ** October ****. I was trying to use it in my new phone...
GetHuman1900547's customer service issue with eBay from January 2019
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The issue in GetHuman1900547's own words
I bought a kaspersky product on ** October ****. I was trying to use it in my new phone and after contacting the Kasperky costumer service they informed me that I have been scammed. Please read the email quoted above. I can send all the information about this case and send a pdf version of the emails sent and received from the Kaspersky Costumer Service. **I would really appreciate a refund.**Please read the quote above with the last email received from the Kaspersky costumer service:***"Dear customer,**Thank you very much for the screenshots Mr.Borges.*What has happened here is the following:*The product was purchased from our Online store under a different e-mail address than yours and then resold on E-bay.*This is a violation of EULA:*https:**products.s.kaspersky-labs.com*homeuser*kis*******.*.*.****a*english-GB-*.****.**United%**Kingdom(en-GB)*for*reg*GB*eula*gdpr*en-gb.txt***. Limitations**.*. You shall not emulate, clone, rent, lend, lease, sell, modify, decompile, or reverse-engineer the Software or disassemble or create derivative works based on the Software or any portion thereof with the sole exception of a non-waiverable right granted to You by applicable legislation, and you shall not otherwise reduce any part of the Software to human-readable form or transfer the licensed Software, or any subset of the licensed Software, nor permit any third party to do so, except to the extent the foregoing restriction is expressly prohibited by applicable law. Neither the Software’s binary code nor source may be used or reverse-engineered to re-create the program algorithm, which is proprietary. All rights not expressly granted herein are reserved by Rightholder and*or its suppliers, as applicable. Any unauthorized use of the Software shall result in immediate and automatic termination of this License Agreement and the license granted hereunder and may result in criminal and*or civil prosecution against You.**.*. You shall not transfer the rights to use the Software to any third party except as set forth in Section A Clause *.* of this License Agreement.**.*. You shall not provide the activation code to third parties or allow third parties access to the activation code, which are deemed the confidential data of the Rightholder and you shall exercise reasonable care in protecting the activation code in confidence except for transferring the activation code to third parties as set forth in Section A Clause *.* of this License Agreement. You are responsible for the keeping Your activation code confidential during use of the Software.**.*. The acquired license is granted as a whole, which must not be divided into parts for the purpose of distributing them to third parties on a commercial basis.**.*. You shall not rent, lease or lend the Software to any third party.**I am afraid the only option here is to demand a refund from the retailer and report him on the Ebay.*In order to avoid such License violation issues in the future, you are advised to purchase your License from either our Online Store (https:**www.kaspersky.co.uk*) or from your local market (sealed boxes).**Should you face any more issues or have any further queries, please do not hesitate to contact us again and we will be more than happy to assist you.**Kind regards,*Christopher***If the suggested solution did not help or you need more information, you can simply reply to this e-mail leaving the subject line unchanged.**If you have no further questions and the issue is in fact resolved, then you can simply ignore this message, and we will close this request for you within * days.***Best regards,*Kaspersky Lab Technical Support"
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