Hello. I sold an item about a week ago. It was iphone *, Item *************. As soon as...

GetHuman-tolyka's customer service issue with eBay from January 2019

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The issue in GetHuman-tolyka's own words
Hello. I sold an item about a week ago. It was iphone *, Item *************. As soon as the buyer has paid for the item, they asked me to ship it to some other address. I told them I won't do it unless they change their ebay address. I emailed him multiple times, and he agreed that I would ship to his current address. So I did ship it. Today he messages me, and tells me that, I have sent him an empty box. *This is what he said "Dude WTF?!?! I just got the package from the mail and it was opened from the side and when I opened the box it was empty besides an empty yellow envelope"*I send all my packages the same way. Not a single person has reported of open packages. I feel like this person is trying to scam me, so please help.
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Customer service issue
Reported by GetHuman-tolyka
Jan 4th, 2019 - 4 mons ago
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Jan 4th 2:12am