I paid for an item on eBay that was international. On my iPhone, the screen that showed...

GetHuman-bethholm's customer service issue with eBay from December 2018

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The issue in GetHuman-bethholm's own words
I paid for an item on eBay that was international. On my iPhone, the screen that showed the information did not make it clear that I may have to pay custom tax. This I believe was written in small print when you clicked on the ‘detailed description.’ *I have now been informed by customs that I have to pay in excess of £** in customs tax- this is around the same price the items are worth (fire hydrant drinking bottles for children). I contacted the seller to query this and despite saying I couldn’t pay the tax and would be sending the items back as the tax could not be paid, the seller said that she’d still charge me for the huge shipping costs. I disputed this and said that I would contact Paypal and eBay and review it- I then got a series of very aggressive messages off the buyer which I’ve never Ever received before. All international sellers need to make it clear in their item description and not in the small print on an additional screen that the buyer may have to pay a whopping tax. I also should not have to receive threatening emails off the seller. Many thanks.

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Customer service issue
Reported by GetHuman-bethholm
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 21927 others
0 customers following this


GetHuman-bethholm started working on this issue
Dec 26th, 2018 9:41pm

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