I sold an item on eBay, dispatched it via collectplus and provided the buyer with the r...

GetHuman-amypete's customer service issue with eBay from December 2018

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The issue in GetHuman-amypete's own words
I sold an item on eBay, dispatched it via collectplus and provided the buyer with the reference number to track her parcel. I also have my receipt as proof of dispatch.**I have since been harassed continuously by the buyer regarding the whereabouts of her item. **I am unable to intervene from my end, she is now responsible for tracking her parcel and contacting collect plus regarding an estimated delivery date.**I am confident this is an attempted fraud, where a package is ‘not received’ and am unsure how to proceed.
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Customer service issue
Reported by GetHuman-amypete
Dec 9th, 2018 - 6 mons ago
I have an issue with eBay too
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Seen by 1 customer so far
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GetHuman-amypete started working on this issue
Dec 9th, 2018 4:51pm