Long story short. I have order pack of seat covers from ebay and never received them ev...

GetHuman-bullas's customer service issue with eBay from December 2018

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The issue in GetHuman-bullas's own words
Long story short. I have order pack of seat covers from ebay and never received them even though tracking informations shows that they have been delivered. I have opened up a case but as seller provided tracking info eBay closed the case in seller's favour. I have reached out to courier company (Hermes) directly and after extensive research made by them in turned out that the package was delivered onto the wrong address. Unfortunately theirs policy says that the seller (theirs customer) has to contact them and make a claim as I am simply a recipient. Unfortunately the seller does not want to cooperate and does not bother to contact Hermes and make a claim so I can get my refund. What can I do in such a situation?*Kind Regards,*Dawod
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eBay

Customer service issue
Reported by GetHuman-bullas
Dec 3rd, 2018 - 2 mons ago
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Timeline
GetHuman-bullas started working on this issue
Dec 3rd, 2018 1:46pm