Hello. I sold Gucci scarf on ebay, before I send buyer asked for photos and if it is au...

GetHuman-bonines's customer service issue with eBay from November 2018

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The issue in GetHuman-bonines's own words
Hello. I sold Gucci scarf on ebay, before I send buyer asked for photos and if it is authentic. I said to him it is and send some other pictures from the scarf. * days after he got it he claims that it's not original Gucci which is it, the scarf he pictures doesn't seems like the scarf I send. I accepted return because I want my scarf back because it's original I'm not planing to lose my money and the scarf which cost more that he paid. But I'm dealing with him one week I cannot solve this with him. He i not replying in time on my messages and he says that he'll return the scarf in **-** days which is very long. I think he is a cheater and he wants to use the buyer protection program and because he is lying he don't want to send it back and get the money also. I'm not giving up so easy I want this to be solved in correct way , I'm sick of scam buyers like him. I sold Burberry scarf months ago from the same shop I got this Gucci and the buyer was really satisfated. I don't know how far this will go with this buyers who abuse the buyer protection program. I hope you're consider my complain and open the case and you'll give my money for the scarf and this will be closed in my favour. I put pictures of the scarf I send it's not like the photos he put in the case. I'm honest seller with many products sold and satisfated buyers , I hope you'll be honest and help me.
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eBay

Customer service issue
Reported by GetHuman-bonines
Nov 28th, 2018 - 9 mons ago
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Seen by 5 customers so far
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GetHuman-bonines started working on this issue
Nov 28th, 2018 8:13pm