I tried updating a listing on a different device well.. because I don’t have access to...

GetHuman1627377's customer service issue with eBay from November 2018

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The issue in GetHuman1627377's own words
I tried updating a listing on a different device well.. because I don’t have access to my usual device. If I had access to my usual device, I would use it. That’s not the issue, the issue is the security question to validate my account. The question was, what is the user Id for the other account registered to your address? Hello...that’s not my account, how would I know information for an account that isn’t mine? I don’t even know my own user Id, I only know my email address. The other account is my husbands. He doesn’t know his user Id either. I would bet that a majority of users do not know their user Id seeing how we do not have the option to chose our own ID. Going further, I can gain access via email or text message. Again, I do not have access to my device therefore I do not have access to my email nor text messages. I tried downloading the yahoo app so I can log into my email but again security question for using another device via text. Ugg....I’m ready to pull my hair out. If I had access to my personal text I wouldn’t be using a DIFFERENT DEVICE. Seriously? Why would you ask information for an account that IS NOT MINE, to verify the account that is mine? Stupidest thing I’ve ever seen. Apparently password are useless these days.
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eBay

Customer service issue
Reported by GetHuman1627377
Nov 26th, 2018 - 10 mons ago
I have an issue with eBay too
Not resolved
Seen by 2 customers so far
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GetHuman1627377 started working on this issue
Nov 26th, 2018 3:12pm