I ordered from a seller that I don't even know his name. The order came today in a ver...

GetHuman1272462's customer service issue with eBay from November 2018

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The issue in GetHuman1272462's own words
I ordered from a seller that I don't even know his name. The order came today in a very battered, beat up box and the collectors box that the item I ordered was beat up as well. I understand he accepts no returns at all. I want a refund and didn't even receive an invoice regarding my order so I have nothing but a couple of beat up boxes and the ** NFL mini helmet collection that goes in the case. I am not happy and need some help in returning this item to EBay. It should not be the customers problem to have to deal with unwilling sellers to back their merchandise! I accidentally ordered this stuff thinking it was Amazon and only after I completed the order did I realize what had happened. I am sorry but this is the reason I order from Amazon* they accept returns and issue refunds and I have never had a package come that looked as if it had been crushed. The collectors box didn't even fit nicely into the outer box. This was to be a Christmas gift for my *** year old son who is an avid football lover. I don't know what to do and wonder if someone at Ebay can help me.*I ordered the ** piece miniature NFL football helmets and a black wooden case that isn't what I expected it to be. **Cheryl Coup***** E Boulder St*Eagle Mountain, Ut ******(***) ***-****

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Customer service issue
Reported by GetHuman1272462
Nov 25th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 19545 others
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GetHuman1272462 started working on this issue
Nov 25th, 2018 2:36am