I bid and won a used Arc'teryx Cerium Hoody Down Jacket. When I received it I had some...

GetHuman-lindarpr's customer service issue with eBay from November 2018

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The issue in GetHuman-lindarpr's own words
I bid and won a used Arc'teryx Cerium Hoody Down Jacket. When I received it I had some questions about its authenticity after I called Arc'teryx customer service. I contacted the seller through ebay and she asked me to return it. I have no experience with this situation so I'm wondering if this is a normal procedure and how I can be assured that I will have my money refunded after I send the the jacket back. Please advise.
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eBay

Customer service issue
Reported by GetHuman-lindarpr
Nov 24th, 2018 - 3 mons ago
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GetHuman-lindarpr started working on this issue
Nov 24th, 2018 5:27pm