I attempted to buy something, and I paid for it (but it wasn't shipped), then suddenly...

GetHuman1696562's customer service issue with eBay from December 2018

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The issue in GetHuman1696562's own words
I attempted to buy something, and I paid for it (but it wasn't shipped), then suddenly the seller decided they didn't want to sell to me, so they cancelled the order. Now she is being very obnoxious and saying to me that I have to 'accept the cancellation'. I have looked everywhere in my messages, notifications, orders, etc for somewhere do "accept" it, but I have found nothing. She is selling a fraud beanie baby (she decided she didn't want to sell to me when I pressed about it's authentication and about how it's eyes weren't right). The only places I have found in my profile about cancellations have said that the order was cancelled and I have been refunded. Please, eBay, go in and resolve this. I can't find how to do it, and the help articles have nothing on my topic and*or tell me the same thing. Already cancelled. Seller is monicainspireothers. She is being very pushy and annoying, even though I've explained that I cannot find anything to do about a cancellation. Please help.
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eBay

Customer service issue
Reported by GetHuman1696562
Dec 5th, 2018 - a mon ago
I have an issue with eBay too
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Timeline
GetHuman1696562 started working on this issue
Dec 5th, 2018 6:22pm