Email reference id: **d**f**b*f*a***eaa**fa*****b********THIRD attempt*(*) My account i...
GetHuman1476840's customer service issue with eBay from November 2018
Help with my eBay issue
Next: our robot will wait on hold for GetHuman1476840 to get a eBay rep on the line!
Always use the GetHuman Phone tocall eBay. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1476840's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1476840 may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
The issue in GetHuman1476840's own words
Email reference id: **d**f**b*f*a***eaa**fa*****b********THIRD attempt*(*) My account is blocked: I opened this account on May **th and it was blocked ** days later. I learned this when I attempted my first purchase in October*(*) ebay states I have a "serious issue" regarding an 'unpaid item' on my account*(*) There is no 'Unpaid Item' on my account page (I used ebay's 'Pay for this purchase now' option to access that page)*(*) I was trying to buy a refurbished phone because mine was dying*(*) I sent an email to ebay asking for help- stating I am disabled, the phone is dead and I am unable to call. I requested communication via email to resolve the issue (I am a cancer patient recovering from surgery)*(*) In the meantime, I purchased a phone as a Guest *(*)The phone was defective and I requested a return with photographs of the damaged SIM card*(*) I purchased another refurbished phone via ebay*(*) Because my account is blocked I am unable to access the mailing label to make a return*(**) I am unable to reach the seller, Sean Strichek because the account is blocked*(**) All return emails from Customer service told me to call them on the phone. I replied- requesting 'HELP' on the subject line asking for a Supervisor every response told me to call the CS department*(**) The second refurbished phone arrived and it won't hold a charge. I bought a new charger last night and * hours later it's slowly charging at **%*I still have no working phone, still can't call customer service and now I can't print the return label or reach the seller because my account is blocked! This entire chapter would be funny if it wasn't so damned frustrating*I need help!*(**) Even as I tried sending this request a notification popped up stating "ebay is unable to process this request at this time."*I have screenshots.
GetHuman1476840 did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman1476840 fixed the problem
We are waiting for GetHuman1476840 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.