Just received this text from the seller. Is this standard??*Good morning Betsey! How...

GetHuman-denbets's customer service issue with eBay from November 2018

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Just received this text from the seller. Is this standard??*Good morning Betsey! How are you doing? I want to keep you updated! I am apologies for the late response, I have a lot of problems on my had right now, anyway, I just got back from the shipping company and the RV is ready to go, the title is already notarized but I have been notified by eBay that you have to pay the insurance payment. I will be able to release it from here today, if you can make the insurance payment today. eBay will contact you soon regarding this issue because this is the eBay Motors policy for this kind of transactions. After the insurance coverage is received there are no more costs to the transaction and this amount will be refunded in Cash On Delivery by eBay agent when you'll receive the RV for inspection!
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eBay

Customer service issue
Reported by GetHuman-denbets
Nov 2nd, 2018 - a mon ago
I have an issue with eBay too
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GetHuman-denbets started working on this issue
Nov 2nd 4:07pm