Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-karenpel may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
The issue in GetHuman-karenpel's own words
I was trying to send the item back and the seller refused to accept the return and then I was told not to emai them again great customer service I tried to explain to them the problem but they just wouldn't listen. I guess they were desperate for the money. ... I purchased an item on Ebay for ***.** the item stated ready for home or deck. What I received was flithy dirty and had a very strong smell of musty. I had purchased this for my son and he had a reaction to it so I opened up a return request but being upset I check did not like instead of not as described so the seller denied the return so I called Ebay and the woman basically told me I was out the money and was rude so I called back and talk to another woman who them told me to call Paypal which I did and was told by a team member no problem we can get your money back and again they said it was not covered by there policy so again I was lied to it is sad to think that without sellers and customers there would be no Ebay or Paypal and yet they have no problem taking all the fees but when you need something oh sorry we can't help you your stuck with it since you checked the wrong box are you seriuous. I have seen many sellers leave Ebay and Paypal and go to Letgo and Offerup as its fine when you are receiving money but when we need help you do nothing. I am not happy with the way this was handle on Ebay or Paypal.
Ebay and Paypal don't realize without sellers and customers like us there would be no Ebay or Paypal
I would like my ***.** back for the item is not as described*Issued has not been resolved Ebay stated there was nothing they can do my advice to sellers and buyers to quit using them and then they will realize without us there is no Ebay or Paypal
I have been a seller and customer with Ebay for ** years
I tried Ebay and also Paypal and the rep at Paypal told me no problem we will get your money back waited and waited finally called and was told denied so I filed an appeal and again denied. So then they told me to call them and again agent had no idea as for what I should of called them for again waisted my time.
I have an issue with eBay too
How GetHuman-karenpel fixed the problem
We are waiting for GetHuman-karenpel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.