I sold a bag on ebay for $***. The buyer insisted on returning the item and I granted t...

GetHuman-keyahgor's customer service issue with eBay from November 2018

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The issue in GetHuman-keyahgor's own words
I sold a bag on ebay for $***. The buyer insisted on returning the item and I granted the return after being bombarded with emails from ebay. I saw the return was en route to me and saw the message that says "Once you've received the return, we will issue an (automatic) refund. Being as though I was out of town, I chose to refund the buyer before receiving the item, but ONLY after I saw it was ON IT'S WAY BACK. I'm just getting settled in my home so I had many boxes to open. I open the box that was supposed to have the bag in it, and to my surprise it was a COMPLETELY DIFFERENT BAG!!! NOT THE BAG THAT I SOLD!! So I'm out of a bag AND money!! Which most likely means they are using the bag, because if they weren't, they would have sent the original bag back!!!!! Ebay and their stupid employees who kiss the buyers asses told me there was nothing they could do about it because the case has been closed and I issued a refund on my own. If me issuing a refund is such a problem, WHY WAS I GETTING HASSLED WITH EMAILS ABOUT IT?? AND WHY IS IT AN OPTION!!?? I am out of money and a bag which has taken a toll on me financially!! I don't run a business on ebay, I'm just selling my things like MILLIONS of other people!! I Don't see why they can't make one exception and help me out!! I have hundreds of thousands of followers on Instagram and I told every single one of them about this issue, and they REFUSE to use ebay!! Don't take for granted the type of people who use your site because they have MAJOR INFLUENCE AS WELL!! NOT SMART OF YOU TO CODDLE THE BUYERS AND LEAVE THE SELLERS OUT TO DRY!!
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eBay

Customer service issue
Reported by GetHuman-keyahgor
Nov 2nd, 2018 - a mon ago
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GetHuman-keyahgor started working on this issue
Nov 2nd 3:46am