Dear Customer Service**I am A ebayer UK user my ID is : uhskumum******I have sold a ite...

GetHuman1318878's customer service issue with eBay from October 2018

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The issue in GetHuman1318878's own words
Dear Customer Service**I am A ebayer UK user my ID is : uhskumum******I have sold a item: Apple iMac **" i* - *.*GHz -**GB RAM - A**** - **** - FOR PARTS NOT WORKING**ITEM ID: **************BUYER ID: ojimgbuk****BUYER has RETURN REQUEST - **MY ITEM WAS LISTED AS - NO RETURN & REFUND and collection only. **BUT BUYER requested that he will arrange courier and He arranged UPS parcel to send him. **BEFORE PAKCKING my item screen glass was in perfect condition. Mens there was no broken screen glass. **I think it must have happened in transportation, but not sure.**Based on this Buyer has requested return & refund, which I can not. As I packed it was not broken screen glass.**So I can not refund. I have not miss guide in my item listing. - mentioned very clearly that this is - "FOR PARTS NOT WORKING" and no returns and refund.**But in my ebay - about this is showing that you have accepted returns I don't know how it showing. "return accepted by you".**As this is not at all my fault.**Please try to help me out in this case.
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eBay

Customer service issue
Reported by GetHuman1318878
Oct 11th, 2018 - a mon ago
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Seen by 3 customers so far
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Timeline
GetHuman1318878 started working on this issue
Oct 11th 5:08pm