I bought something from ebay seller. After delivery date when I didn't received I've se...

GetHuman-sylwiap's customer service issue with eBay from October 2018

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The issue in GetHuman-sylwiap's own words
I bought something from ebay seller. After delivery date when I didn't received I've sent messages to seller and she added some tracking number witch show it was delivered and sign. Problem is it was not my signature. I opened ebay case to get my money back but they close it as tracking nr show signed. They didn't care when I told them I can proof this is not my signature .*I contacted royal mail but they investigation after almost *.* month show they cant help me. I also can't claim anything from them as I dont have proof of postage ( well Im buyer).*I send messege to seller she can vlaim money back from royal mail but she ignoring my messages. There is no contackt with her.*Also pp close my case for this same reason what ebay.*This is ongoin sience ** june and still no help from enyone.*Funny is my sister ordered this same thing( halloween costume for kids) from this same seller from ebay and situation is exactly this same. She was waiting like me at home for this parcel and never arrived. Tracking nr show again it was delivered and sign but we dont know who. Ebay also close her case and she didn't get refound. *Seller in both cases didn't proof postage and we not now is she sent anything to our adress. *We both are now out of pocket and we dont know what to do. Why buyer must lost money if we didn't received our orders.*Pls can anyone let me know who can help us ?
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eBay

Customer service issue
Reported by GetHuman-sylwiap
Oct 11th, 2018 - a mon ago
I have an issue with eBay too
Fixed
Seen by 5 customers so far
Similar issue to 16089 others
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Timeline
GetHuman-sylwiap started working on this issue
Oct 11th 12:18pm
GetHuman-sylwiap indicated the issue is not fixed yet.
Oct 12th 12:34pm