Hi,**I have an issue with two charges for orders that were never actually placed*proces...

GetHuman-keciado's customer service issue with eBay from September 2018

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The issue in GetHuman-keciado's own words
Hi,**I have an issue with two charges for orders that were never actually placed*processed but where the credit card charge came through regardless. **My credit card was having an issue where I was trying to use it to purchase something from this seller, and it kept declining the charge. I eventually gave up and ordered what I needed (a from another seller when my card was back to working.**I never received an order confirmation for this purchase- which I'm also double-charged for. I literally never got anything in my email about the order so I can't send you more information than this. The order did not go through, I left the page on a "your transaction*order cannot be processed" page.**Unfortunately, I was checking out as a guest. I never received any merchandise or message other than this. All I can give you are these two charges that came through to my bank. Please help me sort this out. I never went back and re-tried the credit card or tried to purchase it again, and I never received the product or any confirmation.****Date*image.png*Description**Check **Deposits**Withdrawals**Completed Transactions*************Debit Purchase -visa ***** card **** *Turtle Head ***-******* Tn* * *$**.*****Completed Transactions*************Debit Purchase -visa ***** card **** *Turtle Head ***-******* Tn* * *$**.****Thank you,**Kecia****---------- Forwarded message ---------*From: eBay ******@***.com**Date: Wed, Jul *, **** at *:** PM*Subject: Action required: Your payment needs to be resent*To: ******@***.com****eBay*eBay sent this message to Kecia Doolittle (dok****-wuxf*cf***).*Your registered name is included to show this message originated from eBay. Learn more.**Your payment needs to be resent***Hi dok****-wuxf*cf***,**Sorry, we were not able to process your credit card payment to complete your purchase. Please go to My eBay to review your recent transactions and resubmit payment.**Complete your transaction* **Please complete payment for the items below:*CLARISONIC MIA * Sonic Facial Cleaning Skin Care Brush System for Women (Pink)**CLARISONIC MIA * Sonic Facial Cleaning Skin Care Brush System for Women (Pink)*ITEM **************Date ended: July *, ***** *Price: US $**.***Marketplace Safety Tip*Marketplace Safety Tip***Pay with PayPal. It's the easy and fast way to pay online, and it lets you shop without sharing your financial details with sellers. PayPal also offers up to $*,***.** of free purchase protection on qualified eBay purchases. Terms and conditions apply.*Keep your money safe - never pay for items with cash or instant money transfer services, such as Western Union or MoneyGram. In the past some sellers have exploited these payment methods in order to defraud buyers, so eBay has banned them from the site.*Don't forget to pay your seller. A bid is a binding contract and, unless the item has been ended by eBay, you're obliged to pay the seller for that item.***Email reference id: ***ec*ac**ed***b******ca******e*******Learn More to protect yourself from spoof (fake) emails.**eBay sent this email to you at *****@***.com about your account registered on www.ebay.com.**eBay sends these emails based on the preferences you set for your account. To unsubscribe from this email, change your communication preferences. Please note that it may take up to ** days to process your request. Visit our Privacy Notice and User Agreement if you have any questions.**Copyright * **** eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc. eBay Inc. is located at **** Hamilton Avenue, San Jose, CA *****.
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Customer service issue
Reported by GetHuman-keciado
Sep 24th, 2018 - 4 mons ago
I have an issue with eBay too
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GetHuman-keciado started working on this issue
Sep 24th, 2018 8:27pm