I sold an item that then got lost, so I had to cancel the transaction. To compensate th...

GetHuman1191451's customer service issue with eBay from September 2018

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The issue in GetHuman1191451's own words
I sold an item that then got lost, so I had to cancel the transaction. To compensate the buyer, I gave her a refund and **% extra as an apology, which I did as one payment through PayPal (so it was technically a payment, not a refund). But when I went to cancel the item, I was unable to cancel it without refunding the buyer AGAIN. I went through the cancellation instructions on the eBay help pages and it says the item is cancelled, but will eBay try to refund the buyer now that the item is cancelled? I have already compensated the buyer so do not want to have to pay twice. I need to speak to an eBay representative to
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Customer service issue
Reported by GetHuman1191451
Sep 24th, 2018 - 4 mons ago
I have an issue with eBay too
Not resolved
Seen by 4 customers so far
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GetHuman1191451 started working on this issue
Sep 24th, 2018 4:03pm